In this guide we cover how you can Integrate Loop Subscriptions to automatically cancel subscriptions for chargeback alerts and chargebacks that you receive.
Step 1: Generating API tokens
Step 1: Generating API tokens
Login to your Loop Subscriptions App through Shopify
Look for Settings
Head over to API tokens
Click on Generate New Token
You can name the token Disputifier
Select the following Checkboxes
a) Subscription Contracts - Read & Write
b) Orders - Read & Write
c) Customers - Read & Write
d) Webhooks - Read & Write
Click Generate
Copy the API Token to a separate document to use later
Step 2: Sorting out reporting
Step 2: Sorting out reporting
Subscription Canceled due to an Alert
Subscription Canceled due to an Alert
Head over to Retain > Cancelation Flows > Reasons
Click on Add Reason
On the next page add a reason under the Cancellation reason section.
You can input something like Subscription Canceled Due to a Chargeback Alerts or Chargeback Alert as a reason.
Set the Status to Active
Click Save
Copy the code from the URL and save it on a separate document
Subscription Canceled due to a Chargeback
Subscription Canceled due to a Chargeback
Head over to Retain > Cancelation Flows > Reasons
Click on Add Reason
On the next page add a reason under the Cancellation reason section.
You can input something like Subscription Canceled Due to a Chargeback Alerts or Chargeback Alert as a reason.
Set the Status to Active
Click Save
Copy the code from the URL and save it on a separate document
Please note: Creating a Cancelation Reason also creates the reason on your self service subscription portal. Customers may select those on their end. You can leverage Suggest treatments when customers attempt to cancel in loop to win these back.
Step 3: Setting this up in Disputifier
Step 3: Setting this up in Disputifier
Login to the Disputifier App
Head over to Settings > Integrations and look for Loop
Add the Token key, Dispute Reason ID and Alert Reason ID
These are what you copied in Steps 1 and 2
Click Save
Head over to the Chargeback Alerts section in the app and Settings in that
Look for Cancel subscription & blacklist customers that receive alerts and toggle that on
If you have any further questions, feel free to reach out to us through our live chat in the app.