If you're having trouble verifying your identity, here are some helpful tips to resolve the most common issues:
📸 Issues with your laptop or computer camera
Check browser permissions:
Make sure your browser has access to the camera.
Check the privacy settings on your device.
Try another browser or device:
If the issue persists, try completing the process on a different browser or device.
🔄 The process is stuck on "In Progress" or keeps failing
Restart the process:
Close the link and reopen it to try again.
Verify your document:
Make sure your ID is valid.
The photo must be clear and well-lit, without reflections or shadows.
Stable connection:
Complete the process from a reliable network to avoid interruptions.
🆘 Additional Support
If, after trying the above steps, you're still experiencing issues:
Contact our support team via email at help@dolarapp.com.
Share the details of the error you're facing for quicker and more effective assistance.
We're here to help and ensure you complete your process smoothly. 😊