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Troubleshooting for Identity Verification on DolarApp Business
Troubleshooting for Identity Verification on DolarApp Business
Updated over a week ago

If you're having trouble verifying your identity, here are some helpful tips to resolve the most common issues:

📸 Issues with your laptop or computer camera

  • Check browser permissions:

    • Make sure your browser has access to the camera.

    • Check the privacy settings on your device.

  • Try another browser or device:

    • If the issue persists, try completing the process on a different browser or device.

🔄 The process is stuck on "In Progress" or keeps failing

  • Restart the process:

    • Close the link and reopen it to try again.

  • Verify your document:

    • Make sure your ID is valid.

    • The photo must be clear and well-lit, without reflections or shadows.

  • Stable connection:

    • Complete the process from a reliable network to avoid interruptions.

🆘 Additional Support

If, after trying the above steps, you're still experiencing issues:

  • Contact our support team via email at help@dolarapp.com.

  • Share the details of the error you're facing for quicker and more effective assistance.

We're here to help and ensure you complete your process smoothly. 😊

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