If you're having trouble with your mass payments, here are some useful recommendations to help resolve the issues:
📂 1. Problems uploading the .csv template in DolarApp Business
Correct format:
Ensure that the file is in .csv format.Column structure:
Verify that the column names in the file have not been altered or rearranged from the original file.
❌ 2. "Import failed" message when clicking "Continue"
Check the error message:
Carefully read the reason for the failure to identify what needs to be corrected.Verify the guide:
Ensure that you've entered the data correctly, following the instructions in the guide.
🔢 3. Problems with the Account Number fields
Text format:
Make sure the Account Number fields are set to "Text" in your spreadsheet editor.No extra characters:
Verify that the numbers are complete, without commas, decimal points, or scientific notation.
🛠 Additional Support
If the issue persists, contact our support team via the app chat or email us at help@dolarapp.com.