We understand that this can be surprising, but it’s not that redemptions always require additional documents. What matters is that your account is up to date with its CDD (Customer Due Diligence) documentation.
All our accounts go through Periodic Reviews to ensure compliance with international financial regulations. During these reviews, we check for things like:
Valid Proof of Identity (not expired ID or passport)
Valid Proof of address (POA)
Source of wealth (SOW) / Source of funds (SOF)
Changes in personal circumstances (like moving to a different country)
Sometimes, a “trigger event” — such as making a redemption or a new investment — prompts an ad-hoc review of your account. If anything is out of date or your risk profile has changed, we may need updated documents before processing the transaction.
✅ Good news: Once your account is fully up to date, redemptions are usually processed on a same-day or 24-hour basis.
This process is designed to keep your transactions safe, compliant, and secure, and we appreciate your cooperation. Staying familiar with our ongoing CDD requirements is the best way to ensure smooth and timely service.
If you have any questions or need help updating your documents, your financial adviser or our support team is here to help.