Why hasn’t my referral bonus been paid and how can I resolve it?
If you are waiting for a referral bonus to be paid, this typically depends on the completion of the registration and activation process by the person you referred. Here is a detailed explanation and steps to help you understand and resolve the situation:
Understanding Referral Bonus Payments
Dosh processes referral bonuses once the referred individual fully registers and successfully activates their account. Generally, the bonus is paid almost instantly upon the account's activation, provided there are no additional verification requirements. If identity verification steps are pending, Dosh will contact the referred user, and the bonus will be paid overnight when their registration is finalized.
How to Check the Status of Your Referrals
To get more insight into why your referral bonus hasn't been processed, you can check the status of your invited friends:
Open the Dosh app.
Navigate to the 'More' section.
Select 'Invite Friends.'
Review the statuses under the 'Invited Friends' list.
Here’s how to interpret the statuses:
Registered: The person you referred has signed up but needs to complete certain steps, like activating their account or verifying their identity.
Completed: The person has become an active Dosh user, and you should be eligible for the referral bonus if this status is shown.
Ensuring Promotional Eligibility with Referral Codes
For promotions tied to referrals, make sure that the referral code provided by Dosh is correctly used during your friend’s registration process. Once their account is activated and linked to the referral code, the system will automatically pay out the promotional rewards.
Resolving Delays in Referral Bonus Payments
If your friend’s status remains "Registered," it might indicate unresolved issues such as pending identity verification or incomplete account activation. In this case, encourage them to finish all required steps promptly. While Dosh does reach out to users to complete verification, proactive communication can often speed up this process.
If problems persist after following these steps, additional help may be required, such as reaching out to Dosh support via email contact@dosh.nz or in app chat.