If you have discovered that your Dosh account has been locked, this guide explains the reasons why this happens, the steps to unlock or reactivate your account, and what you can expect throughout this process.

Your Dosh account may be locked if you have entered your incorrect PIN more than 3 times.

To begin the process of unlocking your account, resend your request and supporting information via the email address you registered with Dosh. This step ensures that your account can be verified securely.

Send your request to contact@dosh.nz and one of the support team will get back to you.

Once all required information and verification are completed, your account will be reactivated by the system. You will receive a notification once the process is finalised.

After receiving confirmation of your account reactivation, reopen the Dosh app and log in using your existing credentials. If you have forgotten your PIN, you can reset it by selecting the ‘Forgot?’ option on the PIN pad screen.

The reactivation process may vary slightly depending on the steps required. In many cases, reactivation can occur immediately after you complete the necessary processes. Be sure to log into your account right after you receive a notification confirming reactivation.

If you continue to face challenges, do not hesitate to contact Dosh customer support for additional assistance.

By following these clear steps, users can unlock and reactivate their Dosh accounts effectively.