If your dosh card is lost or stolen, you can cancel it and order a replacement from within your dosh app.
Additionally, if you suspect unauthorized activity on your Dosh card or believe it has been compromised, you should Temporarily lock your card and contact us as soon as you can so we can investigate the activity.
If you have misplaced your dosh card, we recommend putting a Temporary Lock on it from within the Card section of your app. Simply toggle across to the right. When your card shows up, just toggle back to the left to unlock it.
This precautionary step helps mitigate potential risks while you verify the card's status.
If your card has been permanently lost, stolen, or damaged, open your dosh app, tap on Card, and select the option that best reflects your situation: 'stolen' for fraudulent or unrecognized activity, or 'damaged/not working' for physical card issues preventing its use.
Follow the on-screen instructions carefully to complete the cancelation and initiate a replacement. By selecting the appropriate reason, you help ensure that your replacement request is processed accurately and securely.
Understanding Card Replacement Scenarios
When replacing a card due to fraudulent transactions, choose the 'stolen' option in the app to update your card details and flag the issue for security reasons. For physically damaged cards, select the 'damaged/not working' option. Each scenario ensures updates and actions tailored to the specific issue.
If you notice unauthorized transactions, use the app's message feature to report them immediately. Taking this step ensures the issue is recorded and addressed promptly.
Follow the prompts to cancel your dosh card and order a replacement. Please note, a $15 card replacement fee will apply.
Replacing your card ensures your account remains secure, especially for resolving any disputes related to unauthorized transactions.
Tip: Your replacement card will come with a new number, expiry date and CVC. Make sure you add these new details to all your saved online platforms, eg Vodafone, Uber, UberEats, My Lotto, etc.
Activate your new card in the Dosh app and update any linked accounts with the updated card details to ensure uninterrupted services.
FAQs
What if I’m unsure whether my card is compromised? If there is any doubt, it is best to replace your card as a precaution. Use the Temporary Lock feature in the app until you confirm its status.
What is the fee for replacing a card? The standard replacement fee is $15. Please check the app for the most current information on fees.- Which replacement option should I choose? If your card is compromised due to fraud, select 'stolen'. For cards that are physically damaged or not working, choose 'damaged/not working'.
NEED HELP? LET US KNOW!
If you're stuck, just tap on the Support icon from the Home Screen in your dosh app or hit the blue messenger icon on the bottom right of your web browser and reach out to us. We're here to help!