Your account info is the core of your Doto profile. Keeping it accurate and safe is key not just for trading—but for smooth verification, secure withdrawals, and personalized support.
This article goes beyond the basic steps of updating your email or phone number and offers a holistic guide to managing your personal details securely and smartly.
🔐 Why Keeping Your Info Updated Matters
Keeping your details current helps:
Avoid delays in withdrawals
Pass verification without hassle
Recover your account faster in case of login issues
Get relevant platform updates (language, region-based features)
📋 What You Should Monitor Regularly
✅ Your phone number (used for verification & recovery)
✅ Your email address (used for alerts, login, updates)
✅ Your residential address (used for KYC)
✅ Your ID expiry (if verified ID is about to expire)
✅ Linked bank details or payment methods (to match verification)
🔄 Best Practices for Managing Info
Use real and matchable data – Always use the same name and DOB on your profile and documents.
Keep your ID updated – Re-upload a new ID before your current one expires.
Secure your login details – Enable 2FA (if available), and never share your password or PIN.
Update location if you relocate – Moving countries? Reach out to support to avoid compliance issues.
Review your details quarterly – Add a reminder to check and update your data every 3 months.
🚫 Common Mistakes to Avoid
Using nicknames or initials that don’t match your ID
Uploading blurred or outdated documents
Keeping an old phone number that can no longer receive SMS
Using someone else's info (even family!)—can lead to rejection
📬 How to Request a Change (for sensitive info)
For security reasons, some information, such as your email, phone number, or country of residence, can only be changed through support.
📎 Prepare the following when contacting support:
A selfie with your ID
A brief explanation of the change
Updated contact details (email/phone with country code)
💬 Contact Options:
Live Chat via doto.com
Email: support@doto.com or support-mu@doto.com
✅ Stay secure. Stay updated. A little care today can save you time, effort, and money tomorrow!