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Order Details

This article outlines the features of the Order Details page, offering comprehensive information about orders, including order types and statuses. The page serves as an essential tool for effectively tracking and managing all aspects of your orders.

Coral Abargil avatar
Written by Coral Abargil
Updated over 6 months ago

Key Information on the Order Details Page

  1. Order Details:

    • Order Name

    • Order ID

    • Order Creator

    • Order Date

  2. Products and Services:

    • List of products purchased, stored in the Dots Warehouse, or used for onboarding/offboarding employees.

    • Information on alternative product options compared with your initial choice.

  3. Pricing Information:

    • Product Price

    • Quantity

    • Price Per Unit

    • ETA

    • Total Price

  4. Order Tracking:

    • Tracking details for shipped orders.

  5. Provided Information:

    • Any additional information you’ve supplied related to your order.

  6. Order Metadata:

    • Order Type

    • Order Status

Order Types (Services)

Dots currently offers the following five types of order services:

  1. Procurement: Purchasing items on behalf of the client.

  2. Delivery: Shipping purchased items to the client’s chosen location.

  3. Warehousing: Storing items securely in the Dots Warehouse.

  4. Onboarding: Providing hardware and tools to new employees.

  5. Offboarding: Managing hardware retrieval and processing for departing employees.

Order Statuses

Each order goes through several stages, represented by the following statuses:

  1. Drafting Proposal:

    • Indicates that the Dots team is preparing a quote for your order.

  2. Pending Approval:

    • Awaits your confirmation of the provided quote.

  3. Processing:

    • The Dots team is preparing your order for shipment and delivery.

  4. In Transit:

    • The order is currently being shipped to your selected location.

  5. Partially Delivered:

    • Applicable when an order with multiple packages is only partially received.

  6. Delivered:

    • Assigned when your order has been fully delivered.

  7. Confirmed:

    • Reflects that the delivered order has been confirmed by you.

  8. Pending Payment:

    • Indicates that the order is awaiting payment post-confirmation.

  9. Completed:

    • Assigned once payment is processed and verified by Dots.

  10. Canceled:

  • Applies if you cancel the order due to changes, duplicates, or other reasons.

  1. Dismissed:

  • Indicates that the order has been dismissed, with reasons provided by Dots.

Proof of Delivery

Once your order is delivered, Dots may provide a Proof of Delivery, which will be attached to your order details for verification and record-keeping.

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