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What to Expect: Procurement and Delivery SLAs

This document provides an overview of the typical timelines we follow for procurement and delivery.

Reut Avni avatar
Written by Reut Avni
Updated over a week ago

Procurement Order Lifecycle

Each procurement order passes through the following stages:

  1. Draft & Proposal – Maximum time allowed for preparing and submitting the initial draft/proposal.

  2. Approval Before Expiry – Maximum time window within which approval must be completed before the proposal expires.

  3. Processing – Time required to process the approved order internally.

  4. In-Transit – Time allocated for shipping and transportation.

  5. Delivered – Time expected for final delivery to the client.

  6. Total SLA – Cumulative time from draft initiation to delivery.
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    Procurement Orders SLA


    ​Asia → Draft & Proposal: 2 days → Max Delivery: 21 days

    Europe → Draft & Proposal: 2 days → Max Delivery: 21 days

    Oceania → Draft & Proposal: 3 days → Max Delivery: 20 days

    North America → Draft & Proposal: 2 days → Max Delivery: 18 days

    South America → Draft & Proposal: 3 days → Max Delivery: 22 days

    Africa → Draft & Proposal: 3 days → Max Delivery: 21 days
    ​

Logistics Orders – International Delivery SLA

International logistics orders follow draft, approval, processing, pending collection, and transit stages.
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​Asia → Draft & Proposal: 2 days → Max Delivery: 17 days

Europe → Draft & Proposal: 2 days → Max Delivery: 11 days

Oceania → Draft & Proposal: 2 days → Max Delivery: 16 days

North America → Draft & Proposal: 2 days → Max Delivery: 11 days

South America → Draft & Proposal: 2 days → Max Delivery: 16 days

Africa → Draft & Proposal: 2 days → Max Delivery: 15 days


Logistics Orders – Domestic Delivery SLA

Domestic logistics orders are streamlined, covering draft, processing, pending collection, and transit.
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​Asia → Draft & Proposal: 2 days → Max Delivery: 10 days

Europe → Draft & Proposal: 2 days → Max Delivery: 7 days

Oceania → Draft & Proposal: 2 days → Max Delivery: 9 days

North America → Draft & Proposal: 2 days → Max Delivery: 9 days

South America → Draft & Proposal: 2 days → Max Delivery: 9 days

Africa → Draft & Proposal: 2 days → Max Delivery: 8 days


Disclaimers:

  1. General Guidance Only
    The timelines in this article are intended as guidance. Actual durations may vary based on order complexity, vendor responsiveness, and local logistics conditions.

  2. Approval Responsibility
    Clients are responsible for reviewing and approving proposals within the stated timeframes. Delays in approval can extend the overall SLA.

  3. Large / Big Restocks
    For large or bulk restock orders, end-to-end lead time may extend to 6–8 weeks from confirmation to delivery. This reflects supplier production slots, minimum order quantities, and freight scheduling. We’ll flag this scenario during proposal so expectations are clear.

  4. Procurement Exceptions (CTO Requests)
    While the standard draft & proposal stage is 2 business days, CTO-level requests may take up to 3 business days to prepare. Delivery is also longer — some vendors may have stock, but generally CTO devices require 4-6 weeks from manufacturer.

  5. Unforeseen Delays
    External factors—such as customs clearance, supply chain disruptions, or severe weather—may impact in-transit and delivery timelines. We’ll provide timely updates if these occur.

  6. Regional Variations
    SLAs can differ by region due to local regulations, vendor availability, and infrastructure. Totals represent typical averages, not hard guarantees.

  7. Business Days & Holidays
    All durations are in business days (Monday–Friday, excluding local holidays) unless stated otherwise.
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