Welcome to DX Point of Sale (POS), your solution for selling tickets to events seamlessly! This chapter will guide you through the initial setup process, ensuring you're ready to provide an exceptional ticketing experience to your customers.

We're here to support you every step of the way.

Whether you're exploring this manual or need personalized assistance, our team is just a message away.

Reach out to us via our DX Help Center for expert guidance.

Let's start by configuring your hardware settings to ensure a robust ticketing process.

Tip: A connected payment terminal ensures secure and swift payments for your customers.

Tip: A connected ticket printer ensures seamless ticket printing, enhancing your customers' experience.

With your hardware configured and ready, you're all set to dive into the world of DX POS! Happy ticketing! 🎟️

Logging into DX is your gateway to effortless event ticketing.

Let's guide you through the process with security and ease.

When you open the login page, you'll encounter a user-friendly login form, tailored just for you. Here's what it includes:

Note: Your user account is your personal space. Never share your login credentials with anyone.

Once your ID and password are securely entered, click on Sign in. This action initiates the login process, granting you access to DX POS.

If your credentials are correct, you'll be swiftly redirected to the main screen of DX POS.

Forgot your password? No worries! Here's what you do:

Security is our priority. Here are some crucial security tips:

By following these best practices, your DX experience remains secure and smooth.

After successfully logging in, prepare to be redirected to the vibrant main screen.

Enjoy your time with DX POS. 🚀

Welcome to the heart of DX POS! Our main screen is your ticketing command center, designed for efficient ticket sales and management.

Let’s explore the components of the interface to ensure you make the most out of your ticketing management process:

At the top, you'll find a date selector for the upcoming week. This nifty feature enables you to choose the specific day and date for which you want to sell tickets. Plan ahead and view screening availability for different days effortlessly.

The central portion of the screen is where the movie magic happens. Here, you'll find all cinema screenings and showtimes available for the selected date. Browse through a list of movies, view their showtimes, and select the screening you want to sell tickets for. Your customers deserve the best cinematic experience, and this is where it all begins.

On the right side of the screen, you'll find your order summary. This is where all selected tickets and concession items are added as you make your selections. It provides a real-time summary of your order, including quantities and prices. Feel free to review and make changes to your order here, adding or removing items before proceeding to checkout. Your customers' satisfaction is just a few clicks away.

At the bottom left corner, you'll find the current date and time. This serves as a reference point, ensuring you and your customers are aware of the time while making selections. Stay on schedule and provide a seamless ticketing experience.

User Experience: The main screen of the ticketing system is designed with user convenience in mind. It helps you explore available movie screenings, select showtimes, add tickets and concessions to the shopping cart, and effortlessly process payments.

Your customers deserve nothing but the best, and DX POS ensures their ticketing journey is smooth, delightful, and memorable. 🎥🍿

Congratulations! You've reached the exciting part: selling tickets with DX POS. Get ready to deliver a seamless experience to your customers. Let's walk through the process step by step:

Start by clicking on Tickets in the left-side menu. This opens the calendar view of movies, displaying all films scheduled for today. Need to explore other days? Use the intuitive calendar buttons or the Calendar icon for quicker navigation.

Once you've picked a date, you'll see all movies scheduled for that day. Each movie comes with essential details: duration, age limit, and multiple screenings. Click on the screening you wish to sell tickets for. Set the number of tickets for each ticket type, and you'll see a summary at the bottom.

Click Confirm to proceed. For screenings with seat selection, you can modify seat choices by unchecking automatically selected seats and clicking on desired seats instead. Confirm your choices to add tickets to the shopping cart.

Need to edit an order? Click on the Pencil icon in the top right of the Order Summary. Adjust ticket quantities in the ticket category selection view.

Changed your mind? To cancel an entire checkout, click the Cancel button at the bottom of the shopping cart.

Discounts enhance customer satisfaction. Apply one by clicking on Add Discount during checkout. A variety of discounts are available.

To apply a Company Ticket discount, select Company Ticket. Enter the ticket code in the provided field. DX instantly validates the code. Remember, you must enter the code for each ticket eligible for the discount.

After payment, enter the customer's email address during checkout to send tickets electronically. Convenience at its best!

Once payment is completed, tickets are automatically printed, provided you've configured a receipt/ticket printer. Ensure your hardware setup is ready for a seamless ticket printing experience.

Delivering an outstanding cinematic experience has never been this effortless. 🎥✨

Managing orders is a breeze with DX POS. Let's dive into the details of order management, ensuring every transaction is smooth and customer-friendly:

To get started, simply click on Order in the left-side menu. Here, you have a comprehensive overview of all managed orders. The latest transaction is conveniently displayed at the top.

Need to find a specific order? Utilize the search bar by inserting the Order ID, customer name, email, or mobile phone number.

Need a hard copy of a receipt? Follow these simple steps:

Voilà! Your receipt is ready. A printed copy provides customers with a tangible record of their purchase.

Occasionally, refunds are necessary. DX POS simplifies this process:

Upon successful refund, a confirmation popup appears, and a receipt is automatically printed. In case of an unsuccessful refund, an error message will guide you, ensuring clarity and transparency in all transactions.

Your customers' satisfaction is just a click away! 🎉✨

DX POS offers versatile payment methods, ensuring transactions are convenient and hassle-free. Let’s explore all the payment options available to you:

DX simplifies card payments, providing an easy experience for both you and your customers:

To process a card payment, follow these steps:

Rest easy knowing your customers' card payments are processed swiftly and securely through the reliable Stripe card reader terminal.

Processing cash payments is straightforward:

With DX POS, handling both card and cash payments is smooth, providing you with the flexibility you need for efficient and secure transactions.

Elevate your payment experience with DX! 💳💵

DX supports cash payments, allowing you to efficiently handle trasactions in cash.
Here's how:

Stay organized by managing your petty cash balance in a few easy steps:

Your petty cash balance is now accurately maintained, ensuring financial clarity in your transactions.

DX POS empowers you with comprehensive reporting tools, providing valuable insights into your business operations. Let’s dive into the reporting features available to you:

The Z report offers a concise overview of your day’s sales and transactions, ensuring financial transparency and accountability. Here’s how you can generate the Z report in DX:

The Z report includes critical information such as:

Once generated, the Z report is signed, ensuring its integrity and preventing any retrospective changes. Running the Z report at the end of your business day or designated accounting period provides you with a clear financial snapshot.

It’s advisable to run an X report as a preliminary step to ensure accuracy before generating the Z report.

Consider the X report as your pre-Z report check, allowing you to identify and rectify any discrepancies or errors before finalizing your day’s transactions. Here’s how to generate an X report in DX:

The X report serves as a test run, providing you with insights into potential issues that need attention. By addressing discrepancies beforehand, you can ensure the accuracy and integrity of your Z report.

With DX’s robust reporting capabilities, you can make informed decisions, track your business’s financial health, and plan for future success.

Harness the power of data to drive your business forward! 📊💼

As your DX POS session concludes, follow these steps for a secure exit:

To exit DX, simply click on Logout located at the bottom of the left-side menu. Logging out is crucial, especially when leaving the Point of Sale unattended. By logging out, you ensure the security of your account and sensitive business data.

Remember: Security is a shared responsibility. Always log out when your session is complete.

In order for a Point of Sale system to be considered compliant in Sweden, it has to have several integrations with Bioguiden. DX supports all of these, including admission reporting, movie import, schedule export, etc.. From a Point of Sale perspective, the free tickets is the most important one.

To sell a free ticket in DX, you simply select the ticket type Free ticket (or equivalent) when you are selling tickets to a screening.

When you select a free ticket, a dropdown box will appear for you to select the reason for selling the free ticket. This will be included in a report sent to Bioguiden.

You have to select one of these options:

After selecting the reason for the free ticket(s), click on Confirm to continue with the sale process.

Biopasset is a Swedish loyalty program designed to reward cinema-goers with monthly ticket discounts upon purchasing Biopasset.

DX seamlessly integrates with Biopasset, enhancing your customer loyalty initiatives. Here's how you can apply Biopasset discounts:

DX will instantly validate the Biopasset code. If the code is valid, the corresponding discount will be applied to the shopping cart, providing your customers with valuable savings.

Embrace the power of Biopasset to enrich customer experiences and foster loyalty among your cinema patrons. Elevate your offerings with DX’s seamless integration of this innovative loyalty program.

Thank you for choosing DX for your cinema management needs! Enjoy smooth operations, satisfied customers, and thriving business with DX POS.