How customer payments work
Easy Appointment Booking does not process payments directly.
All payments are handled by Shopify Checkout and Shopify Point of Sale (POS).
When a customer books:
A Shopify order is created
Payment is processed through your existing Shopify payment methods
Funds are included in your regular Shopify payouts
If you can see the order in Shopify, the payment is already part of your Shopify earnings.
Revenue shown inside Easy Appointment Booking
Easy Appointment Booking displays revenue data for individual bookings, which comes from the booking's Shopify order. It’s important to understand what this includes:
The revenue shown is only the amount earned from that specific booking
It does not include future or follow-on revenue related to the customer
It does not replace Shopify financial reports
For complete financial reporting, always refer to:
Shopify Admin → Orders
Shopify Payments → Payouts
Deposits and remaining balances
Easy Appointment Booking supports deposits using Shopify-native tools.
Here’s how deposits work:
The deposit amount is collected at booking
A discount code is issued for the deposit value
A Draft Order is created containing the remaining balance
The discount is applied to the Draft Order so the customer only pays what’s left
This ensures:
Deposits are tracked correctly in Shopify
Remaining balances are clearly separated
All payments flow through standard Shopify checkout
Cancellations and refunds
Does cancelling a booking issue a refund?
Yes, if refunds are enabled.
Refund behaviour depends on your setting:
Go to Settings → General → Shopify Workflow
Enable the Automatically refund the Shopify Order checkbox
When this setting is enabled:
Cancelling a booking will automatically trigger a refund
The refund is issued through the original Shopify order
How refunds are processed
Refunds can be initiated directly from Easy Appointment Booking.
When a refund is triggered:
It is processed through Shopify
Funds are returned to the customer’s original payment method
The refund appears on the associated Shopify order
Easy Appointment Booking does not hold funds, it instructs Shopify to issue the refund.
Where to manage payments and refunds
You can manage booking payments in the same places you manage product payments:
Shopify Admin → Orders
Shopify Payments → Payouts
Shopify POS (for in-person bookings)
All booking-related refunds, payouts, and fees follow Shopify’s standard rules.