Easy Appointment Booking charges are handled entirely through Shopify's billing system — you're never billed directly by us. This means your invoices live in Shopify Admin alongside any other app subscriptions on your account.
How billing works
All Easy Appointment Booking charges are handled through Shopify's billing system — you're never charged directly by us. When you're on a paid plan, Shopify creates a recurring charge that appears on your regular Shopify bill alongside your other apps and any Shopify subscriptions.
A few things to know:
- Charges renew monthly on your Shopify billing cycle for monthly plans, yearly for yearly plans.
- Plan changes are prorated automatically. If you upgrade or downgrade mid-cycle, Shopify handles the math (see *How pro-rated credits work* below).
- Uninstalling the app stops future charges, but it doesn't retroactively cancel a charge that has already posted.
Reading your Shopify Bill
A single Shopify bill can bundle charges from multiple apps and Shopify's own products (your Shopify plan fee, POS Pro, etc.). Here's how to find the Easy Appointment Booking line:
1. In your Shopify admin, go to Settings > Billing.
2. Open the bill you want to review.
3. In the Details section, each app that charged you appears as its own line. Look for Easy Appointment Booking — that's us. The amount on that line is what you paid for EAB this cycle.
4. Other apps and Shopify-controlled items (your Shopify plan, POS Pro, taxes) appear on the same bill as separate lines. Those aren't controlled by us.
If the charge you're questioning isn't on the Easy Appointment Booking line, it's coming from a different app or from Shopify directly. The bill will show exactly which vendor to contact — each line has its own **Contact the app developer** link.
Finding your plan and next renewal date
To see which EAB plan you're on and when your next charge will hit:
1. In your Shopify admin, go to Settings > Plan.
2. Scroll to the Subscriptions section. Every recurring app charge is listed here, including Easy Appointment Booking, with the monthly amount and the next renewal date.
3. The plan card at the top of the page is your Shopify plan itself (Basic, Shopify, Advanced, Plus). That's a separate fee paid to Shopify and is not related to EAB.
If the plan listed doesn't match what you expect, you can change it from inside the Easy Appointment Booking app under Pricing.
Viewing payment history in the app
You can also see a summary of your charges directly inside Easy Appointment Booking:
Go to Account tab in the app navigation
Scroll to the bottom of the page to find the Payment History table
The table shows each charge with the plan name, date, amount, and current status
How pro-rated credits work
If you cancel or downgrade mid-billing-cycle, Shopify automatically calculates the unused portion of your plan and issues a pro-rated credit. You're only charged for the days you actually used the plan.
The credit is applied to your next Shopify invoice — it offsets future charges on your account rather than being returned to your payment method. This is standard behaviour for all Shopify app subscriptions, not something specific to Easy Appointment Booking.
Charge statuses explained
Status | Meaning |
Active | Currently billing — your plan is live and in good standing |
Pending | Awaiting your confirmation on Shopify |
Declined | Payment failed — check your payment method under Shopify Settings > Billing |
Cancelled | Subscription was cancelled or you moved to a different plan |
Test charges on development stores
If you're testing the app on a Shopify development store or Partner test store, any charges are marked as Test Charge and no real money is collected. You can safely activate a paid plan on a dev store to test the billing flow without incurring actual costs.
Requesting a refund
If you believe you were charged incorrectly, contact our support team:
- Email us at hey@getservicify.com
- Include your Shopify store URL and a short description of the charge
- We'll investigate and, if applicable, issue an app credit or refund through Shopify
Tip: When you contact us, having your store URL and the approximate date of the charge ready will help us find the issue faster. You can find the charge details under Account > Payment History in the app.
App credits vs. cash refunds
When a refund is approved, it's issued as an bill credit — a balance that offsets future charges on your Shopify account. Shopify's policy doesn't allow cash refunds for app subscription charges, so we're not able to send money back to your card directly. You will see this refund reflected on your Shopify Bill
App credits appear under Settings > Billing > Credits in your Shopify admin once applied, and they're used automatically against your next recurring app charge.
What we can control and what we can't control
We can help with
- Charges during a period when the app wasn't working as expected
- Accidental charges (for example, you upgraded twice by mistake)
- Promo-code credits that didn't apply correctly
What we can't refund
- Charges for periods when the app was working normally
- Shopify's own processing fees
- Charges from more than **60 days ago**
Note on customer booking refunds: If a *customer* is asking for a refund on a booking they made through your store, that's handled separately from app subscription billing. Head to Settings > General > Shopify Workflows > Refunds to enable automatic refunds from bookings