Check-ins and No-shows

Easy Appointment Booking lets you record whether a customer actually attended their appointment. Marking bookings as checked in or no-show gives you a clear attendance record and unlocks follow-up workflows, like sending "we miss you" emails or tagging the Shopify order for reporting.

Check-in and no-show are opposite states, and a booking can only be in one of them at a time.

Marking a booking as a no-show clears any previous check-in (and vice versa), so you never end up with both at once.

You can mark attendance from the Bookings list, the detailed booking view, the Agenda view, or the Team Portal.

The button turns into a green Checked in badge. If the customer later turns out to be a no-show, open the disclosure menu (the chevron next to the badge) and choose Undo check-in or Mark as no-show.

The row now shows a red No-show badge. From the same disclosure menu you can Undo no-show or flip the booking to Checked in if the customer showed up after all.

Team members with Team Portal access can check in customers and mark no-shows too — as long as the booking is assigned to them or they have permission to manage all bookings. See Team Portal Overview.

If customers rarely bother to cancel, you can have Easy Appointment Booking mark no-shows for you after their appointment end time passes.

To enable auto no-show:

The app runs this check hourly. A booking is only auto-marked if:

Auto-marked no-shows fire the same follow-up actions as manual ones, so any Shopify Flow, Klaviyo, or webhook automations you have set up will still run.

If customers often show up late or if you don't always check people in right away, pick a longer window (e.g. 4 hours). Once a booking is auto-marked as a no-show, reversing it is one click — but the follow-up workflows will already have fired.

Depending on your plan and integrations, marking a booking can trigger several follow-up actions. The same actions run whether you mark manually or the app auto-marks.

If you have Manage order tags on check-in enabled in Settings (Pro Plus and higher), the linked Shopify order is tagged:

This lets you filter Shopify orders by attendance for reporting or bulk actions.

On Ultimate, marking a booking fires a Flow trigger:

Use these to send Slack alerts, charge no-show fees via Downpay, email an apology, or anything else Flow can do. See Shopify Flow integration for setup.

If you have Klaviyo connected, the app sends a metric when a booking is first marked:

Trigger flows in Klaviyo on either metric to send win-back emails to no-shows, thank-you emails to attendees, or segment your list by attendance. See Klaviyo integration.

Custom webhooks also receive booking.checked_in and booking.no_show events. These fire once when the booking is first marked — not on undo or re-mark.

1, Can I undo a no-show if the customer shows up late? Yes. Open the disclosure menu on the booking and choose Undo no-show or Check in. No-show integrations only fire once, so flipping back and forth won't re-send emails or re-tag the order incorrectly.

2. Does marking a no-show cancel the booking? No. The booking stays on the calendar and in your Shopify order history. Marking a no-show is purely an attendance record — it does not cancel, refund, or delete anything.

3. Does the customer know they were marked as a no-show? Only if you set up a workflow to tell them. By default, no email is sent when you mark a no-show. Use Shopify Flow or Klaviyo to decide what happens next.

4. What about walk-in bookings I add manually? The same check-in and no-show buttons appear on every booking, including admin-created ones. See Adding a booking as an admin.

5. How does the automatic no-show work for past bookings? If turned on, the app will look for bookings in the last 48h + the window you specify. For example if turned on to check after 2h past the booking completion, the no-show will run on all bookings in the last 50h (48h + 2h).