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Manual Bookings (Add Booking)

Add bookings as an admin on behalf of the customer

Ray M avatar
Written by Ray M
Updated over 2 weeks ago

Add a booking lets you add a booking without creating a checked out Shopify order or payment to accommodate people who book with you outside of the system (Email, Phone, etc.)

From the dashboard, next to your event you'll see a button that says 'Add a Booking'.

  1. Click ‘Add a Booking’

  2. Fill out the customer information

  3. Select a time

  4. Click Book

Now the customer will receive an email for the booking and block off that timeslot, just as if it were a customer booking.

Alternatively, from the Bookings tab. You can click the Add a Booking button on the top right - saving you time, clicks, and more so you can add new customer bookings

CleanShot 2025-03-15 at 12
CleanShot 2025-03-15 at 12

What’s the difference between a manual and customer booking?

If you're using the Shopify checkout, the manual booking contains no order ID and a customer booking would contain the order ID. If you're skipping the Shopify checkout, then it would be the same type of booking.

What if I want to select a custom time outside my availability

Go to Add a Booking, click 'Select a Custom Time' to allow you to book at any time with any availability

How do I collect payment on manual bookings?

You can have manual bookings trigger a Shopify draft order, where you can then collect payment. This lets you reconcile later payments from the draft order to that booking, making payment and reporting much easier.

You can enable draft orders under Settings > General Settings > Shopify Workflows

Can I use this for testing bookings?

Absolutely! We recommend you do a manual booking to test it out yourself.

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