At eatwith, your trust and safety are our top priorities. We carefully vet our hosts to ensure a reliable and genuine dining experience. Here's how we do it:
Rigorous Approval Process: To become an eatwith host, every individual undergoes a rigorous approval process led by our Community Team. As part of this process, hosts are required to validate their identity through our system.
Direct Communication: Our internal messaging system allows direct contact with hosts making it easy to inquire about specific details, dietary preferences, or anything else that matters to you. If you have a question before booking, visit the experience page, click 'privatize and customize event' in the 'other options' section, and send a message to the host. Remember to uncheck the private event option.
Visual Insights: To paint a vivid picture of your upcoming experience, a number of photos are uploaded of your host's home, surroundings, and the mouthwatering meals prepared. These visuals give you a glimpse of what to expect when you arrive.
Guest Reviews: Guests' reviews are invaluable indications as to what type of experience you can expect from a host.
Easy Reporting System: If you ever encounter any concerns or wish to bring attention to a specific host, we encourage you to reach out to us at support@eatwith.com. We take every issue seriously and act promptly to address any potential problems.
Our Guarantee: While it's unlikely, if any unexpected problem arises with a host, you can rely on our commitment to your satisfaction and safety. In such rare cases, we will look thoroughly into the case, provide you with a refund, and take the necessary steps to ensure that the issue does arise again.
At eatwith, we are devoted to creating a trusting and memorable experience for every guest. Your confidence in our hosts is our priority, and we're here to make sure your dining adventures are truly unforgettable. So, embark on your culinary journey with us and discover the joys of sharing meals with welcoming hosts from around the world.