Is your card not working? Has the transaction failed? Let's take a look at what could have prevented the operation from running smoothly.
👉 Check whether the store accepts my card
Does the store you are purchasing from accepts Edenred+ cards? If you received a notification on your app with the message "Merchant not eligible", it means that this store is not part of the Edenred network and cannot accept your card.
While this store cannot accept your card for the time being, our teams are working hard to constantly expand the network of vendors for Edenred+.
👉 Check my card settings
If you tried to pay with a physical card, have you activated it? To pay at a merchant’s, you must activate your physical card from your app by confirming its receipt.
If you tried to pay with a virtual card, has it been added to your wallet? To pay at a merchant’s, you need to add your virtual card to your wallet.
Have you entered the correct PIN? For payments with the physical card, you can retrieve your PIN at any time from your Edenred+ app.
Did you block your card? If so, you can unlock it at any time from your app.
👉 Check my account settings
Do you have enough funds in your account? You need to have sufficient funds in your account to pay the amount you spend in your merchant's store.
Is the amount of your payment within the authorized daily limit?
If the reason for payment declined is not on this list, please do not hesitate to contact our customer support from your Edenred+ app.