Skip to main content
Why has my balance not been credited?
Updated over a week ago

In this article, we will tell you how the top-up process of your balance works!

👉 Where can I check my balance?

Check your balance at any given time from your Edenred+ app, under the "Home" tab.

👉 How does the topping-up of my benefits work?

Your Edenred+ account is credited when your company places an order. If your balance has not yet been credited, this means that the order has not yet been sent to our services.

Please contact the person in charge of managing your employee benefits in your company to find out the scheduled payment date. 😊

Did this answer your question?