summary: cancelling your edgeful subscription stops future payments — you keep access through the end of your current billing period, then it stops. here's the exact flow, the refund policy and what counts as a billing error, plus how to handle billing questions beyond cancellation.

cancelling your edgeful subscription stops your next payment from processing. that's the only thing it does immediately.

your access doesn't cut off the moment you hit cancel. you keep everything — all reports, the WIP dashboard, TradingView indicators, Discord, your current API tier — until the end of your current billing period. if you paid on the 1st and cancel on the 15th, you're covered through the end of that billing cycle. cancellation works the same way across essential, pro, and all access.

you'll see a confirmation once the cancellation is processed. you'll also receive an email receipt showing your access end date. if you didn't receive the email confirmation, ensure your subscription has been cancelled in your account settings or reach out to the support team to confirm for you.

after you confirm, you'll see a short survey asking why you're cancelling.

the survey is optional. you don't have to pick a reason, you don't have to write anything, and skipping it doesn't affect your cancellation — the cancellation is already processed by the time you see the survey.

if you want to give feedback, we read every response. if you don't, hit close or skip and you're done.

most cancellation tickets trace back to one of two things: someone thought they had a free trial that would auto-cancel, or they didn't track when their next billing date was coming. here's how it actually works.

no — edgeful doesn't offer a free trial. the essential, pro, and all access plans all charge from day one. you can cancel anytime to stop the next cycle. if you've seen a "free trial" mentioned in a promo, on a referral page, or in a third-party listing, that information is out of date — see edgeful subscription plans and pricing for the current policy. if you want to explore edgeful before subscribing, the free options are YouTube walkthroughs at youtube.com/@edgeful, free courses (the ultimate reversal setup course and the futures trading course), daily live sessions on YouTube every market day, and the stay sharp newsletter.

edgeful doesn't send a pre-renewal email reminder. there's no "your card will be charged in N days" notification — so if you want to cancel before a specific renewal, it's on you to track the date. managing your account — including tracking your renewal date and cancelling before it if you don't want the next cycle to charge — is your responsibility as a member, per section 4 (subscription and billing) of our terms of service.

to see exactly when your next charge is coming, log in and go to manage account → payment details. your billing date and next renewal amount are listed there. it's the canonical place to check — much more reliable than counting calendar days from your last receipt.

monthly subscriptions renew on the same calendar day each month. annual subscriptions renew on the same calendar day each year. if you want to cancel before a specific renewal, mark the date on your calendar and process the cancellation before that date — cancelling on or after the renewal date stops the cycle after the one that just charged.

when a renewal processes successfully, you'll receive an email receipt for the charge — that's the only renewal-related email edgeful sends. if a payment fails, the failed-payment retry sequence triggers a different email — see the my payment failed section below.

edgeful does not offer refunds on completed subscription charges. this applies across essential, pro, and all access. once a billing cycle has been charged, your access runs through to the end of that period — there's no refund for the unused portion. this applies whether you've used edgeful every day or never logged in once after subscribing. for the legal version, see section 4 (subscription and billing) — specifically 4.4 (no partial refunds) — of our terms of service. managing your account, including tracking your renewal date and cancelling on time, is your responsibility as a member.

billing errors are a separate matter and are always traced and fixed — see below.

a refund request and a billing error aren't the same thing. billing errors are always traced and fixed. refund requests outside of billing errors aren't granted — completed subscription charges are non-refundable per our terms.

this is a billing error — we'll trace it and fix it:

open a ticket through the chat widget with your receipt or statement screenshot — and your cancellation confirmation email if you're disputing a charge after cancel — and we'll trace the charge back to the right account. how-to is in the how to open a billing dispute section below.

this is a refund request — not granted per our terms:

these aren't billing errors. completed subscription charges are non-refundable per our terms — we don't issue refunds in these situations. "I forgot to cancel" isn't a refund-eligible reason — tracking your renewal date and cancelling before it is part of managing your account as a member, per section 4 of our terms of service. cancel before your next renewal so the cycle doesn't charge again. your access runs through the period you've already paid for.

a few other common billing scenarios come up. none of them change the policy above — but the answers below cover what's actually happening and how to get help when something looks off.

cancelling stops your next payment. it doesn't refund the cycle you already paid for. so if you were charged on the 1st and cancelled on the 15th, your access runs through the end of that cycle and no further charge is made after that.

if you see a charge that lands after your cancellation date, something else is going on. common causes:

open a support ticket through the in-app chat with your receipt or statement screenshot and we'll trace the charge back to the right account.

most of the time, it isn't. two things that commonly look like duplicates:

to confirm what you were actually charged: log in to edgeful → manage account → payment details and check your payment history. every charge on your card should match a row there. if you see a charge on your card that isn't in your edgeful billing history, open a ticket with a screenshot and we'll investigate.

if a payment fails, your card processor automatically retries over the next several days. you may see multiple attempts on your statement while those retries run. your access stays active during that window.

if the retries all fail, your subscription moves to an unpaid state and access pauses. update your card in manage account → payment details to restore it. if you're not sure whether a charge on your statement is a retry or a fresh cycle, open a ticket — we'll confirm.

if you believe a charge is wrong or unexpected — for example, a duplicate charge or a charge after cancellation — come to us first. coming through our support is almost always the fastest path to a resolution.

without the proof above, no refund will be granted — completed subscription charges are non-refundable per section 4 of our terms of service. if you can't produce a duplicate charge from your statement or a cancellation confirmation email, the charge isn't a billing error and stands.

most billing-error tickets are resolved within 1–2 business days. once a billing-error correction is processed on our side, the credit flows back to your card automatically — refunds typically take 7–10 business days to appear on your statement, depending on your card issuer.

if you're on all access or pro and want to step down to a lower tier instead of cancelling entirely, there's a full walkthrough — including what to do if the downgrade option isn't showing up on your membership page.

see: how to downgrade or switch your edgeful plan

when your subscription ends, some of your edgeful setup is preserved and tied to your email — and some is wiped. here's exactly what falls into each bucket.

kept (re-subscribe with the same email and these come back):

lost at cancellation (these don't come back even if you re-subscribe):

if you're going to re-subscribe, use the same email you originally signed up with so the kept items come back automatically. if you sign up with a different email, you're starting from scratch.

same policy across the board. cancel pro and you keep your full API access (all reports, all tickers, 1yr lookback, live data) until your billing period ends. cancel all access and you keep algo access — automation, indicators, algo analyzer, plus the deepest API tier — through your billing period. after that, your account rolls back to whatever lower-tier features you've selected (essential), or cancels entirely if that's what you chose.

one thing worth knowing: if you subscribed at an early-adopter or promotional rate, cancelling means that rate won't be available again if you re-subscribe later.