It's important that you tell our care management team via telephone as soon as you know you are not able to go to a package. For non-emergency changes in schedule, we require two weeks' notice. Not doing so will result in disciplinary action being taken and in some cases immediate dismissal. We understand that life events happen which is why we have outlined the implications of not giving us adequate notice.
What are our expectations for you to do?
Contact us via telephone at the earliest possible moment letting us know they need to leave. Emails are not monitored out of hours.
Provide details and, where possible, proof of the emergency.
For the carer to be contactable via phone and email at all times.
Be available for a concerns meeting following the event to discuss the event and next steps.
For the carer to be able to stay until we find suitable cover:
Edyn carer.
Or family if signed off by the office and family are in agreement.
What happens if I wish to change the schedule within the two-week notice period and it’s not an emergency:
If you change the schedule without giving two weeks notice period and it’s not an emergency you are expected to attend placement. Not doing so, will result in an immediate written warning. Further, a safeguarding concern can be raised with the local authority which could lead to an entry onto your DBS if you fail to communicate with us effectively.
What happens if I need to change the schedule within the two-week notice period and it is an emergency:
Our care management team will work with you to ensure that your emergency gets the attention it requires.
What constitutes an emergency?
An event which is out of your and/or the client's control, that has or can cause mental/physical harm to the you or care recipient that requires immediate intervention from us to overcome. Examples of such can be found below:
Immediate family emergency:
Family emergencies:
Bereavement or serious injury to immediate family (Mother, Father, Son, Daughter, Grandparents. Grandchildren) Excludes. Uncles, aunties, nephews, nieces, cousins (unless they were legal guardians, proof required).
Hospital admission of the immediate family.
Testing positive for COVID-19.
Carer/client aggression at the placement causes mental or physical harm.
Carer illness putting the carer and/or client at risk.
Carer's travel is cancelled by an external party. The carer is still expected to attend placement but with travel support from the office.
What is not an emergency?
An event which is within your and/or the client's control, that has or can cause mental/physical harm to you or the care recipient that requires immediate intervention from us to overcome. Examples of such can be found below:
A prior appointment that you had not informed us about sooner. The expectation in this instance is to reschedule the appointment and provide the office with 2 weeks' notice. Please be aware that you may not return to the placement in these instances. The best route forwards is to schedule appointments, where possible, on the allocated break.
A minor disagreement between you, the care recipient and/or representative/s that does not put anyone at risk of harm.
Extended family emergencies (you to leave within 1 week): In the event of a member of the extended family becoming seriously unwell or passing away you are expected to stay with their recipient if your mental state is not putting the care recipient's mental or physical wellbeing at harm.
Bereavement or serious injury: extended family
Extended family
Inc. Uncles, aunties, nephews, nieces, cousins.
Last-minute caring responsibilities do constitute a carer being able to leave the placement with 1 week's notice.
Carer unable to cope with the home environment.
The first step in this instance is to request a visit or video call with us and to work with the family to resolve the environmental issues.
Carer cannot afford travel: This is not regarded as an emergency so this should have been discussed and agreed upon with their respective coordinator before accepting the placement.
If these expectations are not met what are the consequences?
If you do not meet these expectations we will follow our disciplinary policy and immediate dismissal may be enforced.