Last updated: 02/04/2025 - 13:30
02/04/2025 - 13:30
This issue has now been resolved and we are able to receive new data from Volvo Sensus vehicle as soon as it is reconnected to the EEVEE app.
We are going to disconnect these vehicles. Drivers will receive an email and push notification (if allowed)
The driver needs to reconnect the vehicle to the EEVEE-app
The car will be connected again. Historical data is not lost, but data between the start of the incident and the moment the vehicle is reconnected cannot be recovered.
31/03/2025 - 11:55
We are currently unable to retrieve data from Volvo Sensus vehicles due to a technical issue between us and the car manufacturer. Our team is investigating the situation, but at this time, no data is being received.
As a result, charging sessions since 09:50 this morning are not being saved, and unfortunately, we will not be able to retrieve this data retroactively.
If you receive reimbursements for charging sessions at your home location, we advise you to avoid home charging sessions for now, as we will not be able to reimburse these sessions.
We apologize for the inconvenience. We will provide an update as soon as we have more information.