We prioritize user privacy and data security. When data related to vehicles, users, and charge passes is no longer needed, we follow a structured deletion process to ensure compliance with privacy regulations and best practices.
Data Deletion Process
User data is initially soft-deleted, which means it is no longer accessible within our systems. After a period of three months, the data is permanently removed from our servers to ensure complete deletion.
Deactivation and Its Effects
Deactivating a Vehicle
Users can deactivate a vehicle using the EEVEE Business and EEVEE apps.
Once deactivated, the vehicle will be marked as deactivated in EEVEE Business.
Any previous or ongoing charging sessions related to the vehicle will no longer be accessible.
Deactivating a Charge Pass
Once a charge pass is deactivated, the driver will no longer be able to use it.
The charge pass will be displayed as deactivated in EEVEE Business.
All previous transactions associated with the charge pass will no longer be accessible.
Deactivating a Driver
Users can deactivate a driver using the EEVEE Business and EEVEE apps.
Once deactivated, the driver will be marked as deactivated in EEVEE Business.
Any vehicle and charge pass linked to the driver will also be deactivated.
The driver will no longer be part of the fleet.
Any reimbursements for the current month will still be paid out. However, no reimbursements will be processed for any subsequent months.
Final Data Removal
After deactivation, data will remain in a soft-deleted state for three months.
Once the three-month period has passed, all associated data will be permanently removed. This ensures complete data privacy and security.
For further assistance, please contact our support team.