A quick overview:
You will be reimbursed on the 15th or 30th day of the month, instead of the 20th.
You will only be reimbursed after your company has paid the invoice.
For example: Your company receives an invoice on the 20th of June for all charging costs of May. They pay the invoice on the 27th of June. You will receive a reimbursement for the May charging costs on the 30th of June.
Good to know: we will optimize this process in the coming months, allowing you to get reimbursed right after the invoice payment has been received.
In this article we will explain the details about what is changing, the reasons behind this, and try to answer the frequently asked questions.
We appreciate your understanding. ⚡️
#01 - What is changing?
Previous setup
You are paid out on the 20th of each month for the home charging costs of the previous month.
In the example above:
You charge your vehicle at home in March
The CREG kWh rates are published in the first weeks of April
Your reimbursement is calculated & paid out around 20th of April
On the same day, an invoice & cost breakdown is sent to your company
The new setup
In the new procedure, reimbursements will still be calculated and invoiced on the 20th day of each month. You will be reimbursed on the 30th day of that month, on the condition that the invoice is paid.
In the example above:
You charge your vehicle at home in March
The CREG kWh rates are published in the first weeks of April
Your reimbursement is calculated around 20th of April
On the same day, an invoice & cost breakdown is sent to your company
If we received the invoice payment before the 30th of April, you will be reimbursed that same month. If the payment arrives later, you will be reimbursed on the 15th or 30th of the following month, depending on when the invoice was paid.
#02 - Why are these changes needed?
With a growing number of customers, we had to modify our system to allow for payment processing & reimbursements at scale. As a result of these changes, it is no longer possible to pay out charging costs before the invoice has been paid.
Please note this delayed payout is common practice in the industry. Most competitors also require invoices to be paid first, and only then pay out the charging costs.
#03 - Frequently asked questions
When will these changes go in effect?
When will these changes go in effect?
This is effective immediately. Your home charging done in the period of May will be reimbursed around the 30th of June, on condition that your company has paid their invoice(s).
Where can I see track the reimbursement status?
Where can I see track the reimbursement status?
We will make the payout status available in the app later this year. Until then, you will be informed about the (absence of) a payout via email around the 30th of each month, like is currently done.
What happens if my company does not pay the invoice before the 30th?
What happens if my company does not pay the invoice before the 30th?
You will not be paid out as long as the invoice has not been paid, as shown in the visual below. If your company does not pay the invoice before the 30th of that month, your reimbursement will be rescheduled for the 15th or 30th of the month where the payment is received. Please note most large firms have agreed on longer payment terms.
#04 - Any questions?
Don't hesitate to reach out! Write to us via talk@eeveemobility.com or use the chat bubble in the bottom right corner of your screen.