We strive to provide accurate and timely data regarding your public charging sessions through our Data & Insights in the EEVEE business portal. However, we are aware that sometimes the total costs reflected in this portal may not always match the amounts invoiced. We want to explain why this happens and what you can expect moving forward.
Why Discrepancies Occur
The primary reason for the discrepancies between the costs shown in the Data & Insights and the invoiced amounts is due to delays in receiving transaction data from the charging station operators. Here’s a detailed breakdown of the process:
Transaction Data Delays: Charging station operators sometimes experience delays in sending the transaction details of your charging sessions to us. This means that transactions occurring towards the end of a month may not be received by us until after the start of the following month. Currently we notice this most for transactions at BlueCorner charging stations.
Display of Transactions: Once we receive the transaction data, we promptly update our Data & Insights section to reflect the actual dates when these charging sessions occurred. This ensures that you have a correct chronological record of your charging activities.
Invoice Timing: Invoices for the charging sessions are generated at the beginning of each month based on the transactions recorded by that time. If the transaction data from the end of the previous month is received late, these transactions will not be included in the current month's invoice.
Impact on Invoicing
Because of this process, there might be instances where the costs shown in the Data & Insights section for a particular month do not completely match the invoiced amounts for that same month. The missing transactions will be carried over and included in the invoice for the following month.
What to Expect
Monthly Data Update: Continue to rely on the Data & Insights section for the most accurate reflection of when your charging sessions occurred.
Next Month Invoicing: Any transactions not included in the current month’s invoice due to delays will be accounted for in the next month’s invoice. You will never be charged more than what your drivers did actually charge for.
We appreciate your understanding and patience as we work to provide the most accurate and reliable data possible. If you have any further questions or concerns, please do not hesitate to contact our support team.