In some cases you might see a session where the following applies:
Rate: €0,00 /kWh
Start cost = Total session cost
This might indicate that the operator did not send correct cost/kWh data to us. That is why there is only 1 cost component (start cost) equalling the total cost for that session.
As a result, this session will not be flagged correctly by the cost control rules, e.g. a maximum session cost of €2 might (incorrectly) flag this session.
See an example below:
We are aware of this issue and have repeatedly informed the charging operator about this. Apologies for the inconvenience.