According to Apple’s and Google Play's official regulations, at the end of the 7-day free trial, the subscription is automatically charged. If you purchased a subscription on a third-party platform (Apple App Store / Google Play Store), EF Hello does not have the right to cancel your subscription directly.
Make sure to submit a cancellation request at least 24 hours before the renewal date.
INSTRUCTIONS:
How do I know where I purchased my EF Hello subscription?
1. Check if you subscribed via Apple App Store (iOS)
If you’re using an iPhone or iPad:
Open the Settings app
Tap your Apple ID at the top (your name)
Tap Subscriptions
Look for EF Hello in the list
If EF Hello appears here, your subscription is managed by Apple. You can cancel or manage it directly in your iOS settings.
2. Check if you subscribed via Google Play Store (Android)
If you’re using an Android phone or tablet:
Open the Google Play Store app
Tap your profile picture (top right)
Tap Payments & subscriptions → Subscriptions
Look for EF Hello in the list
If you see EF Hello here, your subscription is managed by Google. You can cancel or manage it from your Google account.
3. Check if you subscribed via EF Hello (website payment)
If EF Hello is not listed under Apple or Google, you may have subscribed directly via the EF Hello website using a card or online payment.
Apple App Store
1. Open Settings; tap your Apple ID.
2. Head to Subscriptions.
3. Select EF Hello.
4. Tap Cancel Subscription (or Cancel Free Trial).
5. Confirm cancellation.
Once the cancellation is successful, you will receive a confirmation email from Apple.
Google Play Store
1. Open Google Play Store; tap the profile icon.
2. Go to Payments & subscriptions > Subscriptions.
3. Find EF Hello.
4. Tap Cancel subscription and confirm.
Once the cancellation is successful, you will receive a confirmation email from Google.
EF Hello Website
If you purchased on our website using your credit/debit card, you can cancel the subscription by following the below instructions:
Click this link to open the Stripe's Customer Portal.
Enter the email address associated with your EF Hello account.
Click on your active subscription, then select Cancel Subscription.
Follow the prompts to complete the cancellation process.
If you want to change your payment plan, you need to cancel your subscription as described above, and then buy a new payment plan. You are not guaranteed a refund for your original plan when doing so.
If you still need help, please shake your device while in the app, and then send messages through 'Contact Us' and our customer service team will help you. Alternatively, write to us at efhello@ef.com.
REFUND POLICY:
Third-Party Platforms
EF Hello cannot provide refunds for subscriptions purchased through third-party platforms like Apple's App Store or Google's Play Store. Digital goods such as an EF Hello subscription, Netflix subscriptions, or even movies sold by these third-party platforms can only be refunded by that specific platform.
For example, if you bought a song from Apple iTunes and want a refund, you can only get it from Apple, not from the artist who created that song. Apple is the platform where the transaction took place and the one that processed the payment. Similarly, if you purchased an EF Hello subscription through Apple or Google, you must contact them directly for any refund requests.
In their Terms of Service, platforms like Apple and Google state that all digital goods purchases are final and non-refundable. Although they may occasionally grant refunds on a case-by-case basis when contacted directly, the decision is entirely up to the platform, and EF Hello has no control over the outcome.
EF Hello Website Purchases
If you purchased your subscription directly through the EF Hello website and would like to request a refund, please contact our customer support team for assistance. You can do this by shaking your phone while in the EF Hello app, then tap the "Contact Us" button in the pop-up. Alternatively, write to us at efhello@ef.com.
Unfortunately, for subscriptions purchased through third-party platforms, you must contact their respective customer support channels for refund inquiries.