Normally we don't offer refunds. If you request a refund within 24 hours of the transaction date, you may get a refund payment, however this will depend on the purchase details.
If you purchased our services on a third-party platform (Apple App Store / Google Play Store), EF Hello does not have the right to refund you directly.
INSTRUCTIONS:
Apple App Store
1. Go to reportaproblem.apple.com.
2. Log in with your Apple ID.
3. Locate the EF Hello transaction and select "Report a Problem."
4. Explain why you're asking for a refund and submit.
5. EF Hello cannot refund you if your request is denied.
Google Play
1. Open Google Play Store.
2. Tap Menu > "Account" > "Purchase History."
3. Find EF Hello; choose "Report a problem" and the refund reason.
4. Complete the form and submit your refund request.
5. EF Hello cannot refund you if your request is denied.
EF Hello Website
Generally, all charges for purchases via our website are non-refundable, except in exceptional circumstances or if you have been accidentally charged.
If you’d like a refund, please shake your device, and then contact the EF Hello customer service team via ‘Contact Us’. Alternatively, connect to us through our Help Chatbot accessible in the "Profile" tab on the top left side of the screen. You can also write to us at efhello@ef.com.
REFUND POLICY:
Third-Party Platforms
EF Hello cannot provide refunds for subscriptions purchased through third-party platforms like Apple's App Store or Google's Play Store. Digital goods such as an EF Hello subscription, Netflix subscriptions, or even movies sold by these third-party platforms can only be refunded by that specific platform.
For example, if you bought a song from Apple iTunes and want a refund, you can only get it from Apple, not from the artist who created that song. Apple is the platform where the transaction took place and the one that processed the payment. Similarly, if you purchased an EF Hello subscription through Apple or Google, you must contact them directly for any refund requests.
In their Terms of Service, platforms like Apple and Google state that all digital goods purchases are final and non-refundable. Although they may occasionally grant refunds on a case-by-case basis when contacted directly, the decision is entirely up to the platform, and EF Hello has no control over the outcome.
EF Hello Website Purchases
If you purchased your subscription directly through the EF Hello website and would like to request a refund, please contact our customer support team for assistance. You can do this by shaking your device while in the EF Hello app, then tap the "Contact Us" button in the pop-up.
Unfortunately, for subscriptions purchased through third-party platforms, you must contact their respective customer support channels for refund inquiries.