We understand saying goodbye can be part of moving forward, so here's how to delete your EF Hello account:
Free Users (no active trial)
In the EF Hello app, tap 'Profile' > settings icon (top right).
Select "Manage Account."
Tap "Delete Account."
Then your account will be deleted.
Hello Pro or Trial Users:
First, check your subscription status:
For the App Store (iOS Users):
Open Settings; tap your Apple ID.
Select "Subscriptions" for your EF Hello status.
For Google Play Store (Android Users):
Open the Google Play Store; tap profile icon.
Select "Payments & Subscriptions" > "Subscriptions."
Locate your EF Hello subscription.
If You're on a Free Trial:
For the App Store (iOS Users):
Open your Settings app on your iPhone or iPad.
Tap on your Apple ID name at the top.
Select Subscriptions.
Choose EF Hello > "Cancel Trial." Confirm the cancellation to avoid charges. Remember, you should cancel at least 24 hours before the trial period ends.
For Google Play Store (Android Users):
Open the Google Play Store app.
Tap on your profile icon in the top-right corner.
Tap Payments & subscriptions.
Select Subscriptions.
Choose EF Hello > "Cancel Subscription"; confirm the cancellation to avoid charges. Remember, you should cancel at least 24 hours before the trial period ends.
If you have a Hello Pro subscription (paid):
This will depend on the platform you used to make the subscription purchase. You must first cancel your subscription and then delete your account, to prevent automatic renewal charges in the future.
iOS:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID name at the top.
Select Subscriptions.
Tap the EF Hello subscription.
Choose Cancel Subscription.
Confirm your cancellation.
Once you receive confirmation of subscription cancellation, delete your account:
In the EF Hello app, tap 'Profile' > settings icon (top right).
Select "Manage Account."
Tap "Delete Account."
Android:
Open the Google Play Store app.
Tap the Profile icon.
Tap Payments & Subscriptions, then Subscriptions.
Select the EF Hello subscription.
Tap Cancel subscription.
Follow the prompts to confirm cancellation.
Once you receive confirmation of subscription cancellation, delete your account:
In the EF Hello app, tap 'Profile' > settings icon (top right).
Select "Manage Account."
Tap "Delete Account."
Website Purchase (efhello.com):
For card purchases on our website, cancel directly by following the steps below:
1. Click this link to open the Stripe's Customer Portal.
2. Enter the email address associated with your EF Hello account.
3. Click on your active subscription, then select Cancel Subscription.
4. Follow the prompts to complete the cancellation process.
In the EF Hello app, tap 'Profile' > settings icon (top right).
Select "Manage Account."
Tap "Delete Account."
To ensure a smooth process, please note that canceling your subscription stops future payments. Deleting your account without cancelling your subscription may lead to auto-renewal charges.
We are sorry to see you go. But remember, you can return and re-register anytime. For questions or assistance, feel free to contact us at efhello@ef.com.