Please remember that all EF Hello paid purchases are linked to the account you used to sign up, be it with Apple, Google, phone number, or email. To access paid features on multiple devices, simply sign in with the same account.
If you're unable to access the account associated with your purchase, restoring it is easy and free. Just follow these instructions:
1. Go to the Settings ⚙️ screen in the EF Hello app (found in the top right corner of the 'Profile' tab)
2. Click on 'Upgrade'
3. Click 'Restore Purchase' at the bottom of the page to access all the items you’ve purchased previously
If you paid through the EF Hello website, please shake your device, and then contact the EF Hello customer service team via ‘Report a bug’.