Please check that your device microphone is turned on. To do this please follow the steps below:
iOS:
1. Open 'Settings' on your iPhone or iPad.
2. Scroll down and tap 'Privacy & Security.'
3. Tap 'Microphone'.
4. Find 'EF Hello' and ensure the toggle is turned ON (green).
Android:
1. Open 'Settings' on your device.
2. Tap 'Apps' or 'Apps & notifications.'
3. Find and select 'EF Hello' from the list.
4. Tap 'Permissions.'
5. Select 'Microphone' and choose 'Allow.'
Tips for better voice recording:
1. Hold your device near you when speaking
2. Record in a quiet environment to avoid background noise
3. Press and hold the 'Hold to Record' button for 2 seconds before and after speaking
If you’ve followed the above tips and you’re still having difficulty recording, please contact us for further help. You can shake your device, and then send messages through ‘Report a bug’.