Upgrading your subscription
To upgrade your Effy AI subscription:
Click Upgrade subscription at the bottom of the left navigation panel.
You’ll be guided through the available plans and pricing options.
Complete the upgrade to unlock additional features and seats.
If you have questions or need a custom setup, you can also contact our support team via the in-app chat for assistance.
Adding seats
To add more seats to your plan, contact our support team via the in-app chat.
Let us know how many seats you need
We’ll process the upgrade, typically the same day
We’ll either send you a payment link or update your Stripe billing directly
Self-service seat management is coming soon.
Reverting to the Free plan
To cancel your paid subscription and return to the Free plan, contact support.
We’ll ensure that:
Your subscription is canceled correctly
No further billing occurs
Updating payment information
Learn how to update your payment details and access invoices.
Use the Stripe billing portal to:
Update your credit card
Edit your billing address
View and download invoices
👉 Stripe billing portal: https://billing.stripe.com/p/login/8wMbIVdvn8UE1dS9AA
Invoices and receipts
Payment receipts are automatically sent to the billing email address after each transaction
If you haven’t received a receipt:
Check your spam or junk folder
Confirm the billing email address is correct
Access invoices via the Stripe billing portal
Contact support if you need a receipt resent
Cancellation and data retention
What happens after cancellation
You retain access to all existing reviews and historical data until the end of the billing period
After the billing period:
You can still view historical data
You cannot run new review cycles
Your data is stored free of charge for 18 months after cancellation
Refund policy
Subscriptions are generally non-refundable
Exceptions may be considered within the first 30 days, minus a 6% processing fee
Contact support as soon as possible to discuss available options
Account deletion
If you want to permanently delete your workspace and all associated data, contact support.
Self-service account deletion is not currently available.