Having Trouble Finding Your Purchases? Let's Get You Connected!
Hey beautiful soul! We understand it can be a little frustrating when you're excited to dive into a new workshop or re-watch a powerful recording, but can't seem to find it. Don't worry, this is a common hiccup, and we're here to help you navigate right to your content!
The most important thing to remember is that you must be logged into your account before clicking any links to your purchases. Otherwise, the system won't recognize you, and the links won't work their magic.
Step-by-Step Guide to Accessing Your Orders
Follow these simple steps to find all your purchased workshops, meditations, and recordings:
First things first, head over to our Login page: https://elizabethapril.com/login?nocache=1.
Log in using the exact email address you used when you made your purchase. This is super important!
Once you're logged in, navigate to your "My Account" section. You'll usually find this in the top right corner or in a navigation menu.
From your "My Account" page, click on "My Orders". This is where all your spiritual treasures are stored!
Look for the "Actions" column next to your order. Click the drop-down option there to reveal your order downloads and access links.
To watch a video, simply click "Watch". If you wish to download the video for offline viewing, you'll find a download icon within the video player pane once it opens.
Pro Tips for Finding Your Orders
Search Feature: If you have many orders, you can use the Search Feature at the top of your "My Orders" page. Just type in keywords related to the product you're looking for!
Date Range: For older purchases, utilize the calendar option to select specific date ranges. This can help narrow down your search significantly.
Still Can't Find It? Let's Troubleshoot!
If you've followed the steps above and are still having trouble, try these common troubleshooting tips:
Try a Private/Incognito Window: Open a new private or incognito window in your browser and try logging in and accessing your orders again. This can often resolve temporary browser conflicts.
Clear Your Browser Cache: Sometimes, old data stored in your browser can interfere. Learn how to clear your browser's cache here.
Verify Your Login Email: Double-check that you are absolutely logged in with the exact email address you used when you purchased the product. Even a slight typo can make a difference!
Check Multiple Accounts: If you have ever used different email addresses for purchases with Elizabeth April, make sure to log into each one and check your "My Orders" section.
We're here to help you connect with the wisdom you've invested in! If you've tried all the steps above and are still experiencing difficulties, please don't hesitate to reach out to our support team via Live Chat. To help us assist you as quickly as possible, please include the following information:
The email address you used for the purchase.
The exact name of the product you purchased.
The approximate date of your purchase.
We'll get you sorted out in no time! Sending you love and light.