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Technical Issues & Troubleshooting

Find solutions for content access, logging in, video playback, and other technical issues.

23 articles
Trouble Logging InHaving log in problems? We can help you out!
How to Turn On Subtitles & Closed Captions on Videos
How to Sign In with Google, Microsoft, or Yahoo
How to Update the EA Mobile App (iOS & Android)
How to Report a Bug or Technical Issue
How to Log Out of Your EA Account
When Will My GFL Summit Recording Be Available?
What to Expect at Monthly Membership Events (Q&A & Coaching Calls)
Email Provider Login Troubleshooting (Gmail, Yahoo, Hotmail and More)
How to Delete Your Account
Reset Your PasswordFollow these steps to easily reset your account password.
Having Trouble with Videos or Pages Not Loading on EA's Platform?Tutorials on how to clear your browser cache.

Purchased Content Access Troubleshooting

Find help with accessing your purchased recordings, courses, Zoom links for live events, and downloading content.

Accessing Your Purchased RecordingsFind steps to access your purchased content, including GFL Summit Recordings, Workshops, Video Bundles, and Book Resources.
Can't Find Your Order or Recording? Here's How to Access It
Troubleshooting Order Access and Payment Issues
How to Access Purchased CoursesFind out how to access your purchased courses, including the SHIFT Masterclass and Get WOKE Bootcamp.
Finding Your Zoom Link for Purchased Live EventsLearn how to locate your Zoom link for purchased live events like GFL Summits and Live Online Workshops.
How To Download Purchased ContentLearn how to download purchased content like GFL Summits and Digital Workshops for offline viewing.

Member Content Access Troubleshooting

Get help with issues related to watching membership videos and accessing member content.

Trouble Watching Membership VideosFind solutions for watching member videos based on your EA membership level.
What Content Can I Access at Each Membership Level?
GFL Subscription — How It Works, Pricing & How to Access Recordings