To access your order, please ensure you are LOGGED-IN to your EA account. Otherwise clicking on the links from your email WILL NOT WORK!
Instructions Below to Gain Access:
Step 1 - Go to the Login page HERE with the same email address you used to purchase your order.
Step 2 - Once logged in, Go to your 'My Account' Section HERE
Step 3 - Then go to "My Orders" HERE
Step 4 - Click 'Watch' which will open up the video. You will be able to download the video by clicking this icon in the video window pane HERE
Note: If you're having issues logging in we recommend opening up a private window (Incognito) to gain access or try clearing your browser cache. Instructions on how to clear your browser cache can be found HERE.