This guide explains how to connect a network printer to the eMenu app using either Network Scan or the printer’s IP Address. If the printer and your phone or tablet are connected to different networks, the app may not be able to communicate with the printer.
Before You Start
First, make sure the printer is connected to your network using either:
Wi-Fi
Ethernet cable
Your phone or tablet should also be connected to the same network as the printer.
Option 1: Find the Printer Using Network Scan
Step 1: Log in to the App
Open the eMenu app on your phone or tablet and log in.
Step 2: Open Printer Settings
Tap the three-line menu button in the top-right corner.
Go to Printers.
Tap Add Printer V2.
Step 3: Select the Printer Type
Select Standard Printer.
Select Network Printer.
Step 4: Scan the Network
Tap Scan Network.
The app will scan the network for nearby printers and devices.
Please allow up to 4 minutes for the scan to complete.
Once your printer appears:
Tap the printer.
The printer’s IP address will automatically be added.
Tap Next.
Step 5: Send a Test Print
You can now send a Test Print to make sure the app is communicating with the printer correctly.
Once the test print is successful, tap Next.
Step 6: Name the Printer
Enter a name that makes the printer easy to identify.
For example:
Kitchen
Bar
Drinks Printer
Food Printer
Main Printer
The Printer Type can normally remain on the default setting.
Tap Next.
Step 7: Choose What the Printer Should Print
You can now choose which orders or items should be sent to this printer.
For example:
Full Receipt – prints the complete order.
Food – prints food items only.
Drinks – prints drinks items only.
If the printer is being used for both food and drinks, select Full Receipt.
If you have separate kitchen and bar printers, select the appropriate option for each printer.
You can also attach the relevant screens or sections to the printer where required.
Once finished, tap Finish.
Step 8: Final Check
Your printer should now appear in the Printers section.
We recommend:
Sending another Test Print.
Confirming that the receipt prints correctly.
Turning on the Offline Prints toggle.
Your network printer setup is now complete.
Option 2: Add the Printer Using Its IP Address
If the printer does not appear when scanning the network, you can manually enter its IP address.
Step 1: Find the Printer IP Address
Turn the printer off using the power button.
Press and hold the Feed button.
While continuing to hold the Feed button, turn the printer back on.
Keep holding the Feed button until the printer produces a configuration receipt.
The receipt should display the printer’s IP Address.
It may look similar to:
192.168.1.100
Step 2: Enter the IP Address
Go back to:
Menu → Printers → Add Printer V2 → Standard Printer → Network Printer
Enter the IP address shown on the printer receipt.
Then send a Test Print.
If the test print works, continue through the same setup process:
Tap Next.
Enter the printer name.
Choose what the printer should print.
Select the relevant screens or order types.
Tap Finish.
Send a final test print.
Turn on Offline Prints.
Troubleshooting
If the printer cannot be found or the test print does not work, check the following:
The printer is switched on.
The printer is connected via Wi-Fi or Ethernet.
Your phone or tablet is connected to the same network as the printer.
The IP address has been entered correctly.
The printer has paper loaded.
There are no error lights showing on the printer.
If the printer and your phone or tablet are connected to different networks, the app may not be able to communicate with the printer.