The eMenu POS app sends each order straight to your printer. This guide shows you how to connect a printer to your Stripe S700 or Android phone or tablet by WiFi, and how to add it in the app.
Time needed: about 10 minutes.
Who does this: you or anyone at the venue with the eMenu login.
Before you start
Your Stripe S700 or Android phone or tablet with the eMenu POS app installed
Your printer, switched on with paper loaded
Your venue WiFi name and password
The instructions that came with your printer, for joining it to WiFi
Your eMenu login (the email and password you use for eMenu)
How it works
Guests order through your QR menu or the till. The order goes to eMenu over your internet connection, reaches your device on your venue WiFi, and the app sends it to your printer.
A diagram showing an order going from the guest, to eMenu, to your venue WiFi, to your device, and then to your printer.
With WiFi, the printer and your device both join your venue WiFi, so the printer can sit away from the till, for example in the kitchen. It works on the Stripe S700 and on Android phones and tablets. If the printer can sit next to your device, a USB hub is more reliable during a busy service.
A diagram of the WiFi setup: your device and the printer both connect to your venue WiFi.
Part 1. Connect your printer by WiFi
Who: You. Time: 5 minutes.
1.1 Connect the printer to your venue WiFi, following the instructions that came with the printer.
The printer showing it is connected to the venue WiFi.
1.2 On your device, open WiFi settings and connect to the same WiFi network as the printer.
The device WiFi settings showing it is connected to the venue WiFi.
You will see: the printer and your device on the same WiFi network.
Use your main network for both. Guest networks often stop devices seeing each other.
Part 2. Add the printer in the app
The same steps work on the S700 and on Android phones and tablets.
You will log in, open the menu, tap Printers, then tap Add a printer.
[SCREENSHOT printerwifi_02_00.png] An overview of Part 2: 1 Log in, 2 Open the menu, 3 Printers, 4 Add a printer.
Step 1. Log in
Who: You. Time: 30 seconds.
1.1 Open the eMenu POS app and log in with your eMenu email and password.
The eMenu POS app login screen.
You will see: the app opens on your venue.
Step 2. Open the menu
Who: You. Time: 10 seconds.
2.1 Tap the menu icon, the 3 lines.
The menu icon with 3 lines in the eMenu POS app.
You will see: the app menu open.
Step 3. Open Printers
Who: You. Time: 10 seconds.
3.1 Tap Printers.
Printers in the app menu.
You will see: the Printers page.
Step 4. Add a printer
Who: You. Time: 10 seconds.
4.1 Tap Add a printer.
The Add a printer button on the Printers page.
You will see: the app asks how the printer connects.
Step 5. Choose WiFi
Who: You. Time: 10 seconds.
5.1 Tap WiFi.
[SCREENSHOT printerwifi_07_01.png] The connection choice with WiFi highlighted.
You will see: the setup wizard for your connection opens.
Step 6. Follow the wizard
Who: You. Time: 2 to 5 minutes.
6.1 Follow the on screen wizard. It takes you through the rest of the WiFi setup.
TO CONFIRM: the wizard screens for WiFi, and whether it sends a test print.
[SCREENSHOT printerwifi_08_01.png] The WiFi printer setup wizard in the eMenu POS app.
You will see: your printer listed on the Printers page.
TO CONFIRM: how a connected printer is shown on the Printers page.
More than one printer?
Repeat Part 2 for each printer you want to add, for example one in the kitchen and one at the bar.
Common problems and how to fix them
My printer is not found
Check the printer and your device are on the same WiFi network, and that neither is on a guest network. Check the printer is switched on.
My printer stopped printing after working before
Your router may have given the printer a new address. Switch the printer off and on, then check it is still on your venue WiFi. TO CONFIRM: whether the printer needs removing and adding again in the app.
Tickets print late or not at all when the venue is busy
Busy WiFi can drop the connection. Move the printer closer to your router, or switch to a USB hub if the printer can sit next to your device.
I changed my WiFi name or password
Connect the printer and your device to the new network. TO CONFIRM: whether the printer also needs adding again in the app.
Other ways to connect
If this connection does not suit your venue, see:
Connect a printer by USB hub to your Stripe S700 or Android device
Connect a Bluetooth printer to your Android phone or tablet
Still stuck?
Contact eMenu support and quote your restaurant name.
Call: 0333 090 8538
Email: support@emenunow.com
Monday to Friday 09:00 to 19:00. Saturday and Sunday 09:00 to 17:00.