Payments and Stripe Setup
Guides to help you connect your Stripe account, understand how payments move from customer to venue, manage payouts, and handle disputes, refunds and chargebacks.
4 articles
- Disputes explainedWhat happens when a customer challenges a card payment with their bank, also called a chargeback, and why the disputed amount and a £20 Stripe fee come off your payments.…
- Set up Tap to Pay on your Android phone or tabletSet up Tap to Pay on an Android phone or tablet with the eMenu POS app, no card machine needed. Covers NFC, app permissions, turning on POS Interface, creating a…
- How payments flowWhy an order sits in Incoming Orders before it shows in New Orders, with a timeline of an order waiting for payment to be authorised. Answers why the order notification…
- Connect StripeStep by step setup for connecting a Stripe account to eMenu so you can take card payments, starting from Restaurant Configuration on your dashboard. Explains why to use a manager…