Our system ensures accuracy by separating orders into two distinct sections:
Incoming Orders: Orders started by the customer but with incomplete or pending payments.
New Orders: Fully paid orders that are ready to be processed. Notifications are sent at this stage.
Order Timeline Example
4:25 am: The customer initiated the order and started the payment process.
4:25 am – 5:25 am: The order remained in the “Incoming Orders” section because the payment was incomplete.
5:25 am: The payment was successfully authorised. The order moved to the “New Orders” section, triggering the notification email and sound alert.
This process ensures that only paid and confirmed orders are actioned, avoiding confusion or unnecessary preparation for unpaid order