Tap to Pay lets you take contactless card, phone and smartwatch payments on your Android phone or tablet using the eMenu POS app. You do not need a card machine. POS means point of sale, the app your staff use to take orders and payments.
Time needed: about 30 minutes the first time. After that, each payment takes under a minute.
Who does this: the account owner, or a manager with access to the eMenu dashboard.
Before you start
You need:
An Android phone or tablet with NFC. NFC is the contactless chip that reads cards. iPhones are not supported for this guide.
An eMenu account
A computer or phone with a web browser, for Steps 7 and 8
Already done some of this? Skip to the step you need:
App installed and permissions allowed: go to Step 6
POS Interface turned on and a POS schedule created: go to Step 9
Step 1. Check your phone or tablet has NFC turned on
Who: You. Time: 1 minute.
1.1 Open your device Settings, search for NFC and make sure it is turned on. The exact menu differs between phone makes.
[SCREENSHOT taptopay_01_01.png] The NFC setting on an Android phone, turned on.
You will see: the NFC switch turned on.
No NFC setting on your device, or not using Android? Email support@emenunow.com and we will advise on other options.
Step 2. Install the eMenu POS app
Who: You. Time: 2 minutes.
2.1 Open the Google Play Store, search for eMenu POS and tap Install. Or open this link on your device: https://play.google.com/store/apps/details?id=com.emenu.stripes700app2
[SCREENSHOT taptopay_02_01.png] The eMenu POS app page in the Google Play Store, published by EMenu Ltd, with Uninstall and Open buttons once installed.
You will see: the app page showing Open. Tap Open to start the app.
Step 3. Allow location
Who: You. Time: 1 minute.
Card payments need location access. The app will not take payments without it.
3.1 On the Location permission required message, tap Open Settings.
The Location permission required message, explaining that Stripe needs location access to process card payments, with an Open Settings button.
3.2 Tap Permissions.
The EMenu POS app info screen with Notifications, Permissions and Storage and cache options.
3.3 Under Not allowed, tap Location.
The App permissions screen for EMenu POS with Location listed under Not allowed.
3.4 Select Allow only while using the app.
The Location permission screen with Allow only while using the app selected.
TO CONFIRM: the in app message says to set location to Allow all the time, but the screenshot shows Allow only while using the app. Which is correct?
3.5 Turn on Use precise location.
The Use precise location switch on the Location permission screen.
You will see: Location shown as allowed. Go back to the eMenu POS app.
Step 4. Allow notifications
Who: You. Time: 10 seconds.
4.1 When asked Allow EMenu POS to send you notifications?, tap Allow.
The Allow EMenu POS to send you notifications message with Allow and Don't allow buttons.
You will see: the message closes and you are back in the app.
Step 5. Let eMenu POS run in the background
Who: You. Time: 1 minute.
This stops your phone putting the app to sleep, so orders keep printing and payments keep working when the screen is off.
5.1 On the Keep eMenu running in the background message, tap Open Settings.
The Keep eMenu running in the background message, asking you to set eMenu to Unrestricted or Don't optimise, with Not now and Open Settings buttons.
5.2 Search for eMenu. If it does not appear, change the list at the top to All apps.
The battery optimisation list with All apps selected and eMenu typed in the search box.
5.3 Tap EMenu POS.
EMenu POS in the search results, marked Optimising battery use.
5.4 Select Don't optimise. Some phones call this Unrestricted.
The EMenu POS battery options with Don't optimise selected.
5.5 Tap Done.
The Done button on the battery options.
You will see: EMenu POS no longer marked Optimising battery use. Go back to the app. Your permissions are now set up.
Step 6. Log in to the app
Who: You. Time: 1 minute.
6.1 On the Welcome Back screen, type your eMenu email and password.
The Welcome Back screen with Password and One-Time Code tabs, Email and Password boxes and a Login button.
6.2 Tap Login.
[SCREENSHOT taptopay_06_02.png] The Login button on the Welcome Back screen.
You will see: the app opens on your venue.
Forgotten your password? Tap the One-Time Code tab. We email a code to you. Enter it in the app to log in.
No eMenu account yet? Tap Sign Up. It takes about 10 minutes. Have your business details, email, mobile phone, photo ID and bank details ready.
TO CONFIRM: which help centre article to link for new account sign up.
Step 7. Turn on POS Interface
Who: Account owner or manager. Time: 2 minutes.
Skip this step if POS Interface already shows Enabled.
7.1 In a web browser, go to https://www.emenunow.com and log in with your eMenu email and password.
[SCREENSHOT taptopay_07_01.png] The eMenu login screen with Email and Password boxes and a Login button.
7.2 In the menu on the left, tap Restaurant Configuration, then Service Settings.
[SCREENSHOT taptopay_07_02.png] The dashboard menu with Restaurant Configuration open and Service Settings highlighted.
7.3 Check the POS Interface line.
[SCREENSHOT taptopay_07_03.png] The Overview panel showing POS Interface marked Disabled in red.
If it says Enabled, go to Step 8. If it says Disabled, carry on.
7.4 Tap the blue pencil button beside Actions.
[SCREENSHOT taptopay_07_04.png] The blue pencil button next to Actions at the bottom of the Overview panel.
7.5 Turn on the POS Interface switch.
[SCREENSHOT taptopay_07_05.png] The Editing Restaurant screen with the POS Interface switch turned on.
7.6 Tap Update Restaurant.
[SCREENSHOT taptopay_07_06.png] The blue Update Restaurant button at the bottom of the Editing Restaurant screen.
You will see: POS Interface now shows Enabled in the Overview panel.
Step 8. Create a POS schedule
Who: Account owner or manager. Time: 5 minutes.
A schedule tells eMenu which days and times the POS app can take orders. Skip this step if you already have a POS schedule.
8.1 In the dashboard menu, tap Menus.
[SCREENSHOT taptopay_08_01.png] The dashboard menu with Menus highlighted.
8.2 Tap Advanced Menus.
[SCREENSHOT taptopay_08_02.png] Advanced Menus highlighted under Menus.
8.3 Tap Schedules.
[SCREENSHOT taptopay_08_03.png] Schedules highlighted under Advanced Menus.
8.4 Tap New Schedule.
[SCREENSHOT taptopay_08_04.png] The New Schedule button.
8.5 In Name, type a simple name, for example POS Schedule.
[SCREENSHOT taptopay_08_05.png] The New Schedule form with the Name box highlighted.
8.6 In Service type, choose Table Service or Collection.
[SCREENSHOT taptopay_08_06.png] The Service type list open, showing Collection and Table Service.
8.7 Turn on the POS Interface switch.
[SCREENSHOT taptopay_08_07.png] The POS Interface switch turned on in the New Schedule form.
TO CONFIRM: whether the Online Interface switch should be on or off for a POS schedule.
8.8 Under Payment methods, turn on Pre-Pay Orders.
[SCREENSHOT taptopay_08_08.png] The Payment methods section with the Pre-Pay Orders switch turned on.
8.9 Under Selected Days, turn on each day POS should work.
[SCREENSHOT taptopay_08_09.png] The Selected Days switches for Monday to Sunday.
8.10 Set View Start time and View End time. For all day, use 12:00 AM and 11:59 PM.
[SCREENSHOT taptopay_08_10.png] View Start time set to 12:00 AM and View End time set to 11:59 PM.
8.11 Under Use same view time for ordering?, tap Apply.
[SCREENSHOT taptopay_08_11.png] The Apply button under Use same view time for ordering.
8.12 Check the form and tap Create Schedule.
[SCREENSHOT taptopay_08_12.png] The completed form with POS Interface on, Pre-Pay Orders on, all days selected, times filled in, and the Create Schedule button.
You will see: your new schedule in the Schedules list.
Step 9. Take your first payment
Who: You or your staff. Time: 1 minute.
9.1 Open the eMenu POS app and log in if asked.
9.2 On How do you want to take payments?, tap Use Tap to Pay.
[SCREENSHOT taptopay_09_02.png] The How do you want to take payments screen with Use Tap to Pay, Connect to a Reader and Continue Without a Reader buttons.
9.3 Tap Use Without a Reader.
[SCREENSHOT taptopay_09_03.png] The Tap to Pay screen showing Current Reader: No Reader, with Use Without a Reader, Rediscover Readers and Service Type buttons.
9.4 Under Choose a Service Type, tap Table Service or Collection.
[SCREENSHOT taptopay_09_04.png] The Choose a Service Type screen with Collection and Table Service buttons.
9.5 For Table Service, type the table number.
[SCREENSHOT taptopay_09_05.png] The Table Number box.
TO CONFIRM: what the screen asks for when you choose Collection.
9.6 Tap Make an Order.
[SCREENSHOT taptopay_09_06.png] The Make an Order button at the bottom of the screen.
9.7 Tap Custom Item.
[SCREENSHOT taptopay_09_07.png] The Order Page with Custom Item and Menu buttons and the cart icon at the top right.
9.8 Type the amount in Item Price and what it is for in Item Description.
[SCREENSHOT taptopay_09_08.png] The Item Price and Item Description boxes filled in.
9.9 Tap Add to cart. Repeat 9.7 to 9.9 for more items.
[SCREENSHOT taptopay_09_09.png] The orange Add to cart button below Item Description.
9.10 Tap the cart icon at the top right. A red number shows how many items are in it.
[SCREENSHOT taptopay_09_10.png] The cart icon at the top right with a red number badge.
9.11 Check the items and total in Your Cart, then tap Pay.
[SCREENSHOT taptopay_09_11.png] Your Cart showing the item, the total price, and Pay, Cancel and Close buttons.
9.12 On the payment page, tap CARD.
[SCREENSHOT taptopay_09_12.png] The Payment Page showing the order total, with CARD and CASH buttons.
9.13 Ask the customer to hold their contactless card, phone or smartwatch against the back of your device, where the NFC chip is.
[SCREENSHOT taptopay_09_13.png] The screen waiting for the customer to tap their card.
TO CONFIRM: what the screen shows while waiting for the tap, and what it shows when the payment is approved.
You will see: the payment approved on screen.
Every payment after that
Open eMenu POS, tap Use Tap to Pay, then Use Without a Reader, choose the service, tap Make an Order, add a Custom Item, open the cart, tap Pay, then CARD.
Common problems and how to fix them
The app says This device doesn't support Tap to Pay
NFC is off or your device cannot take contactless payments. Turn NFC on as in Step 1. If it still shows, email support@emenunow.com with your phone make and model.
The Location permission required message keeps appearing
Location is not allowed. Repeat Step 3.
The CARD button is grey
TO CONFIRM: why the CARD button can appear grey and how to fix it.
I cannot choose a service type, or there is nothing to order
POS Interface is off or there is no POS schedule for today at this time. Check Steps 7 and 8, including the days and times in the schedule.
The app stops working when the screen goes off
Battery optimisation is still on. Repeat Step 5.
The customer's card is declined
Ask for another card, or take the payment with CASH.
I cannot log in
Use the One-Time Code tab on the Welcome Back screen to get a code by email.
Still stuck?
Email support@emenunow.com with your venue name and a screenshot of what you see. We can check your POS settings and schedule for you.