The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has already passed, it may have been cancelled due to one of these reasons:
The data we receive to make the refund is incorrect.
The bank did not authorize the receipt of the payment in your account.
Please contact the merchant again to request the refund as dLocal may only process a refund with a new authorization from them.
If you already requested a refund to the website where your purchase was made, you can find your transaction immediately by using our lookup portal: