Once you connect a Shopify shop, ENDVR keeps its own synced copy of your products, variants and collections. This is your Product Catalog. It feeds the pickers you use when you build rewards and missions, so you choose products from a list instead of typing them in or uploading a spreadsheet.
đ Where to find it
Go to Resources > Product Catalog on the left hand side.
The catalog is read-only: ENDVR reads your products from Shopify and never writes to your catalog.
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đ What you can do there
Switch between the Products and Collections tabs.
Search by product name, UPC or SKU.
Filter by collection and status.
If you've connected two shops, All Shops groups variants by shop and marks the ones that match by UPC (Matched by UPC).
đ How the catalog stays up to date
First import: it starts as soon as a shop is linked, and a progress bar shows how many products have been imported (for example "Importing · 1,204 of 2,742 products"). You can leave the page while it runs, and Sync Now is disabled until it's done.
Every hour: ENDVR picks up the products that changed since the last run.
Every night: a full reconciliation for each shop.
On demand: click Sync Now, at most once every 10 minutes per shop.
𧩠Where the catalog is used
Discount rewards: choosing the collections or products a discount applies to. See How to Generate Discount Codes in Shopify for Your Rewards
The link associates open: picking a shop home page, collection or product.
Sales Incentives missions: building the eligible product list.
If your Shopify connection drops, any eligible product list built from the catalog freezes: associates keep picking from it until you reconnect.
â Troubleshooting
What you see | What to do |
A red shop card with the time the sync failed | Click Retry on that shop. |
Sync Now is greyed out | Either the first import is still running, or you synced in the last 10 minutes. Try again shortly. |
The shop row says "Reconnect needed" | Reconnect the shop. See How to Connect Your Shopify Shop to ENDVR |
Any questions? We've got your back!
Reach out by using the chat icon in the app, or send us an email to support@endvr.io.