There are two errors that a user may see that results in no LightReach products showing:
"There was an error fetching the available options"
"No products are available for this financing method. Please try a different on one or contact your Enerflo Admin"
First, check to make sure that the LightReach Options are showing as available in the product options by clicking Settings > Pricing > Finance Options > LightReach Finance.
Second, make sure that the consumption profile has a utility selected, and that the utility selected in Enerflo matches the utility selected in LightReach if a quote had previously been created but is now unavailable.
Third, check to see if the design has a consumption profile attached. If not, add one.
Fourth, make sure that the utility works with LightReach by checking the list here.
Fifth, check that the offset is not low. When it is low, it will cause the LightReach products to not populate on the dropdown. To adjust the offset, the rep will need to submit a revision request to their design team or adjust the design themselves.
Check that the 1st Year Production / System size (aka Production Factor) will meet requirements. If this factor is below threshold, this will also cause an error in trying to get available products. Contact LightReach for more information on production requirements.
Sixth, check that the equipment, both module and inverter are on LR approved vendor list. https://help.palmetto.finance/en/articles/8305929-approved-vendor-list-avl
Lastly, try to create the account directly in the LightReach portal. If finance options show in their portal that are not showing in Enerflo, sync rates and try again. If they are still not showing, reach out to Enerflo support for help.