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If You Have Had Declines Because Of Velocity Limits, Read This

This means you have exceeded the limits you entered in your merchant account application for ACH. We get it, this isn't your fault, and the concept is confusing.

If you bump into this, please get in touch with us ASAP via chat (button in the lower-right corner of the Enrollsy app), and we will be able to help you resolve this. We can also re-run the payments that declined, typically the same or the next day.

If You Are Filling Out Your ACH Application, Read This

Getting these numbers correct up front can save you some major headaches. Here's how you should interpret the questions you'll be asked on the application:

Debit Single Transactions Amount: This is the largest check amount you might take. For instance, if you offer people a chance to pay for the year in full, which is $10,500, and someone could theoretically have four kids enrolled at once and pay for all four in full, you will want to enter $42,000.

Debit Single Day Count: This is the maximum number of checks you will process in a single day. Think carefully here and error on the side of over-estimating.

Debit Single Day Amount: This is the total amount of money in checks you might process in a single day. If your tuition or installments are due on the 1st of the month, think about how many Enrollees you have who will pay monthly, and imagine that 70% of them pay by check. If your average charge is $100, and you have 100 customers, you might put $7,000 in there.

However, if you open enrollment on a particular day and tend to have heavy enrollment, and in addition to the first tuition, they also pay enrollment fees and other things, please factor this into your calculation.

Debit Period Count: The maximum number of checks you will process in a period, which is 15 days. Think carefully here and error on the side of over-estimating.

Debit Period Amount: The amount of money that you will process in a period, which is 15 days. Think carefully here and error on the side of over-estimating.

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