If you have any outstanding Documents that need to be signed, uploaded, or downloaded, they will appear at the very top of the Customer App/Portal as shown:

Click on the red band to see a list of Documents needed. The example above shows two Documents requiring attention. The Family Resources Document in the above example is download-only.

Click on the blue button to the right to download the Document to your computer.

The Immunization Form requires you to upload a Document (shot records). To achieve this, click on "Upload," and a window will open like one of the ones below.

Find your Document, click on it, and click "Open." This will upload the Document to your Account. After upload, the Document will disappear from the red band.

Windows window

Mac window