If an Instructor or Admin user changes their phone number or email address, it's easy to get Enrollsy back. First, you will need to edit the phone number or email address on the profile and then reset the Multifactor Authentication (MFA) and set it up again.
Step 1 - User Profile
If it's an Instructor, go to the My Company page > Users > Instructors (or whatever you call Instructors). If it's an Admin, go to the My Company page > Users > Admins. Click on the pencil icon beside the user to edit the profile. Here you can enter the new phone or email address and click "save."
Step 2 - Reset Multifactor Authentication (MFA)
To reset the multifactor authentication (MFA) for an Admin or Instructor, click the pencil icon again to open up the settings window. Click "Authentication" at the bottom of the screen.
Next, select the reset Multi-Factor Authentication refresh icon.
NOTE: If you are an Admin, you will have to have another Admin reset your MFA or if you are the ONLY Admin, contact Enrollsy via chat.
Step 2 - Log In to Enrollsy Again
If you are an Admin, log in to Enrollsy again following the steps in this article: How to Log In as an Admin User.
If you are an Instructor, log in to Enrollsy again following the steps in this article: How to Log in to the Instructor Portal.
Troubleshooting Auth0 Guardian App
If you chose the "Auth0 Guardian" app as your multi-factor notification and did not save the passphrase/recovery code, see this article for assistance in resetting the app.