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How to Link Enrollsy with a New Phone or Email Address
How to Link Enrollsy with a New Phone or Email Address

How to get Enrollsy back if your email or phone number changes

Serena Edwards avatar
Written by Serena Edwards
Updated over a month ago

If an Instructor or Admin user changes their phone number or email address, it's easy to get Enrollsy back. First, you will need to edit the phone number or email address on the profile and then reset the Multifactor Authentication (MFA) and set it up again.

Step 1 - User Profile

If it's an Instructor, go to the My Company page > Users > Instructors (or whatever you call Instructors). If it's an Admin, go to the My Company page > Users > Admins. Click on the pencil icon beside the user to edit the profile. Here, you can enter the new phone or email address and click "save."

Step 2 - Reset Multifactor Authentication (MFA)

To reset the multifactor authentication (MFA) for an Admin or Instructor, click the pencil icon again to open up the settings window. Click "Authentication" at the bottom of the screen.

Next, select the reset Multi-Factor Authentication refresh icon.

NOTE: If you are an Admin, you will have to have another Admin reset your MFA or if you are the ONLY Admin, contact Enrollsy via chat.

Step 2 - Log In to Enrollsy Again

Troubleshooting Auth0 Guardian App

If you chose the "Auth0 Guardian" app as your multifactor notification and did not save the passphrase/recovery code, see this article for assistance in resetting the app.

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