The Scenario
You have a Customer (or Customers) who are "unenrolling" from one or more Programs or Classes. That Customer's Account is on Auto-Pay, and there is a BALANCE on the Account.
What you do next depends on whether that payment needs to go through or be canceled (so there is a zero balance on the Account).
If a payment needs to go through:
Deactivate the Enrollment
This is the way to go if you want to remove the Enrollee (Student) and make the Enrollment inactive. When you deactivate an Enrollment, it allows Auto-Pay to continue to collect on Accounts with a balance. Click here to learn more about deactivating an Enrollment.
If a payment does NOT need to go through:
Delete the Charge
If the Customer doesn't need to be charged, you can delete the Charge. To learn how to delete Charges, click here.
Add a Credit to the Account
You can offset the balance of the account by adding a Credit to the Account. If you haven't set up a Credit or Discount Item, learn how to here. After setting up your Credit Items, learn how to give a Customer a Credit in this article.