How convenience fees get charged depends entirely on how you set them up. If you need to see how to set up a convenience fee, please see this article.
There are three ways to configure a convenience fee for each payment method you accept (CC or ACH):
Flat fee
Percentage
Flat fee + percentage
Choosing the right configuration is critical to getting the results you expect. Here's why.
Invoices due on the same day for multiple enrollments in an Account are rolled up into a single authorization and transaction. This means that payment for multiple invoices made at the same time will not have multiple convenience fees, and the amount of the fees charged would be the same in the case of an invoice in the same amount for a single enrollment. Again, the fee is per transaction.
Let's use a real scenario to break this down a little more clearly. Pretend you have a Customer Account with two enrollments and each of them has invoices for $100.00 due on the first of each month. Let's look at all three of the possible configurations and the resulting fees for each first-of-the-month payment.
Configuration | Convenience Fee (As set in Enrollsy) | Invoice Total | Convenience Fee | Total Payment |
Flat fee | $5.00 | $200.00 | $5.00 | $205.00 |
Percentage | 3% | $200.00 | $6.00 | $206.00 |
Flat fee + percentage | 2.8% + 5¢ | $200.00 | $5.65 | $205.65 |
It's important to note when these fees are charged, in addition to how they are charged:
Automatically each time a payment is made on the Enroll Form
Automatically each time a Customer pays through the Customer Portal
Automatically each time an Auto-Pay event occurs
Manually by an Admin user when they post a payment on behalf of a Customer. The fee must be added to a new or existing invoice. For example, if an Admin User enters a $200 Tuition Charge on an invoice, and then posts a payment, then the Admin must manually put in the correct fee based on their configuration.
NOTE: Enrollsy does not automatically notify customers of these fees. See here for ways you can notify your customers of convenience fees.