If one of your Customers does not want to receive SMS texts, they just need to reply to a message with one of the following:

  • STOP

  • STOPALL

  • UNSUBSCRIBE

  • CANCEL

  • END

  • QUIT

To start back, they can text "START," "YES," or "UNSTOP" to the same number. NOTE: This is on a per phone number basis! To read more information about this, see this article from our SMS provider.

To keep track of these "opt-out" customers, choose one of the following options:

Option 1 - Create a Tag

The first (and we think best) option is to create a Tag for those who want to opt-out of SMS text messages. It can be as simple as "NO SMS" or "NO Texts," or whatever you want.

You can filter the Enrollee table by your Tag using our new Saved Views feature.

create a tag to opt out from texts in Enrollsy

You can also view this Tag (or any Tag) on the Enrollee page:

view no texting tag in Instructor portal in Enrollsy

This Tag (and any other) will also show up in the Instructor Portal on the Activities page (as well as under Classes):

view no texting tag in Enrollsy

Option 2 - Create an Alternate Phone Number Field

Another option is to create an alternate phone number field in the Enroll Form for those who no longer wish to receive text messages. When a Primary Account Holder wants to opt out, move their cell phone number to the alternate phone number field.

NOTE: If you choose this option, this person will not receive any emergency texts in the event of an emergency.

create an alternate phone field to opt-out of text messages in Enrollsy
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