How to Pay an Invoice

Learn how to run a Customer's credit card or ACH payment method

Serena Edwards avatar
Written by Serena Edwards
Updated over a week ago

Invoices vs. Transactions

If there are no invoices on the Billing page, the charges were probably entered as transactions instead of invoices. To remedy this, do the following:

  1. Delete the transactions/charges

  2. On the correct Program/Class, select "Add Current Invoice"

  3. Enter the total charge/Charge Items and amount

  4. Click "Create"

  5. You will be redirected to the Invoice Details page, where you can post the payment

There are several ways to find a Customer's Invoice:

  • Customer Portal (Customer makes a payment toward one or more Invoices). See this support article for steps.

  • Invoices Page

  • Customer's Billing Page

Find the Invoice on the Invoices Page

Head to the Invoices page on the left menu. First of all, find the Invoice in question. Here's how to do that:

Step 1 - Location

Click on the correct Location (top-right corner):

Step 2 - Choose Dates

Choose the date range:

Step 3 - Select Invoices

Select one of the following options: "Current Invoices," "Paid Invoices," or "Future Invoices":

Step 4 - Filter

Click "Filters" and filter by the following:

  • Payment Plan

  • Primary Account Holder

  • Charges

  • Discounts

Click "Apply" to apply the filter.

Find the Invoice on the Customer's Billing Page

Step 1 - Search for the Account

Search for either the Primary Account Holder or Enrollee in the top search bar.

Step 2 - Select Invoices

On the Billing tab, select one of the following options: "Current Invoices," "Paid Invoices," or "Future Invoices." Click "Manage" to view the details of the Invoice.

Pay Invoice

After finding the Invoice you need to pay, follow these steps to pay the Invoice:

Step 1 - Edit Invoice

Click on "Edit" on the right side of the correct Invoice.

Step 2 - Open the Post Transaction window

A new window will appear with the Invoice Details. Click the blue plus button to open up the Post Transaction window.

pay an invoice on the Invoices page in Enrollsy

Step 3 - Post Payment

In the Post Transaction window, choose "Post Payment. "

Scroll down, and enter the total payment amount and the payment method.

Step 4 - Print Receipt/Post

Select "Print Receipt" if you want to print out a receipt (or print to PDF). Then click Post to post the payment.

Collect Payment

You can also use the Post Transaction button found in these two places:

  • Post Transaction button ("+" button beside "Invoices" on left menu)

  • Post Credits button inside an Invoice

This option still allows you to pay an Invoice as well as post a payment to the Account (for future Invoices).

Step 1 - Collect Payment Option

After clicking "Post Transaction," select the "Collect Payment" option.

Step 2 - Search Account

If you are already on the Customer's account, their name will auto-populate. If you are not and click the Plus sign beside "Invoices" in the left menu, you will need to search for the Account in the search bar.

Step 3 - Collect Payment Amount

In this section, you have three options:

  • Pay the Account Balance

  • Pay specific Invoices

  • Pay a Custom Amount

Choose one of the options. When choosing "Specific Invoices," select one or more of the Invoices shown.

When choosing "Custom amount," enter the payment amount.

Step 4 - Setup Payment

The last step is to select "Post" to post the payment. All payments can be viewed on the Account Holder's Billing page under "Transaction History." See this support article for how to read the Transaction History.

Here you can do the following:

  • Change the Classification

  • Add comments (public or private)

  • Choose the payer

  • Select the payment method

  • Print a receipt

The final step is to click "Post Payment" and you're done!

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