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How to Create a Refunds Report

Two ways to run a report on refunds using the Transaction or Discount Item

Serena Edwards avatar
Written by Serena Edwards
Updated over a month ago

There are two ways to create a "Refunds Report." One is to run a Transactions Report, and the other is to run a Discount Item Report. We'll go through each of these methods below.

Transactions Report

Go to Reports > Transactions. Follow these steps:

Step 1 - Choose Location

If you have more than one Location, choose All Locations or a specific Location in the upper-right corner

Step 2 - Enter Dates

Enter the dates you want to see transactions for and click Submit.

Step 3 - How to Read the Transactions Report

Once you select the date range, the transactions are categorized in columns of transaction type.

Click on the down arrow beside the Refund column to see all the transactions that happened on that day. For example, in the screenshot below, by clicking on the down arrow beside the refund "$237.10" you can view all the charges that made up that total.

You can also scroll to the end of the report and click on the down arrow beside "Refunds" to see ALL the transactions within the timeframe given.

Step 4 - Export the Report

Select the export button at the top right of the total Refunds window to export this list to a ".csv" file that can be opened in Excel or Google Sheets (or any other spreadsheet software).

The headings can be sorted and filtered in any spreadsheet program. Refunds will show up under the heading Payment Type.

Step 5 - Print the Report

You can also print the report by clicking the printer icon. You can print a hard copy or print the document as a PDF.

Discount Item Report

We suggest that you create a new Discount Item called “Refund Adjustment” or "Account Adjustment" and always use that item when doing refunds instead of a Misc. Credit.

To run a report on the new Refund Discount Item, head to the Reports page and click on Charge/Discount Items.

charge/discount items  in Enrollsy

Then follow these steps:

Step 1 - Select Period

Choose the period (dates) you want to view on the calendar.

Step 2 - Select Refund Discount Item

Select the down arrow beside "Discounts" at the top, then check the box of the Refund Discount Item. In this example, the Discount Item is called "Refund Adjustment."

This will populate a list. Click on the blue arrow under each item to see more specifics.

Step 3 - Export or Print Report

You can export and/or print this report by selecting the icons to the right.


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